Cayuga Hospitality Consultants possess a comprehensive breadth of experience in all areas of hospitality management operations and provide practical, actionable, and cost effective strategies and solutions. With a wide variety of disciplines represented, our professionals are able to analyze and offer recommendations to enhance operational performance and guest enjoyment. Whether standard operating procedures need review and restatement, hiring procedures and practices could use assessment and revision, corporate culture needs a third-party advisor to improve the operation’s delivery of services, Cayuga Consultants bring practical operations management solutions to improve performance.
Operations, Management & Human Resources
Cayuga Hospitality Consultants possess a comprehensive breadth of experience in all areas of hospitality operations
Meet Our Operations, Management & Human Resources Consultants
Larry Spelts
Hotel Development & Repositioning
Javier Leon
Engineering, MEP Review, CapEx Planning
Sunjoy Sharma
Management, Marketing, Leadership
Eric Rubino
Acquisitions/Investment/Deal Structuring
Debbie Miller
Digital Marketing and Social Media
Janet Eason
Marketing and Branding
John Berndt
Operations & Asset Management
Connor Vanderholm
Total Revenue Management & Task Force
Ken Edwards
Receivership, Asset Management, Training
Peter Van Allen
Non-Rooms and Rooms Pricing Strategies
Frank Schuetzendorf
Food & Beverage Concept Development
James Kuester
Interior and Experience Design
Mitch Prensky
F&B Design, Development, Operations
Mandy Murry
Independent Hotel Coaching
Perry Smith
Restaurant & Club Operations, PR, Branding
Walter O'Connell
Hotel Valuation & Cost Segregation
Jay Landfair
Asset Management/PIP/Project Management
Michael Pleninger
Hotel Development & Management
Dr. Chekitan Dev
Hospitality Branding and Marketing
Charis Atwood
FF&E Project Planning and Management
Charles Oswald
Hotel & Asset Mgmt, Hotel Underwriting
Chuck Kelley
Positioning & Asset Operations
Melissa Rosen
F&B Concept/Branding/Revenue Strategies
Simon Turner
Expert Witness, Asset Mgmt, Transactions
Holleigh Alexander-Ramsey
Spa, Wellness, Recreation, & Branding
Chuck Simikian, SPHR, SHRM-SCP
HR Consultant, Trainer, Interim Director
Alan Orlob
Hotel Security & Threat Mitigation
Haydn Kramer
Hotel Sales and Global Sales
Rick Blackburn
Sales Optimization & Growth Strategies
Juliette Gust
Ethics, Compliance, Anti-Fraud
Katherine Moulton
Mediation and Dispute Resolution
Thomas Cleary
Insurance & Risk Mgmt for Hospitality
Stacy Moore
Foodservice Concepts & Strategies
Bill Carroll, Ph. D.
Revenue, Pricing, Marketing
Haydee Cruz
Digital Marketing and Market Analysis
Tom Lambrecht
Debt Restructuring, Loan Packaging
Gary Isenberg
Hotel Stakeholder Advocacy & Development
Greg Riehle
Legal, Risk Management, Arbitration
Stephanie Smith
Hotel Digital Marketing & Social Media
Rebecca Lombardo
CMO, Marketing, Branding Strategist
Dan Voellm
Asset Management & Valuations
Stewart Kiely
Design/Project Management/Sustainability
Jon Peck
Acquisition Advisory & Asset Management
Alan Someck
Expert Witness, Foodservice Operations
Susan Barry
Commercial Strategy
Bill Callnin
Chairman Emeritus
Leah Crump
Luxury Wellness & Spa Consultant
Sean Flakelar
Luxury Boutique Resort & Restaurant Ops.
Ted Torres
Development & Construction Management
Martin Coghlan
Revenue & Distribution Management
Kevin Doyle
Fraud Investigations & Prevention
Jennifer Dohrmann-Alpert
Market & Financial Feasibility Studies
Joseph Cozza
Catering Sales & Event Operations
James Miles
Independent Resort Ops & Development
Zachary Schwartz
Investment, Development, Asset Strategy
Jeff Hope
Finance, Operations & Risk Management
Shirley Whelan
F&B Concept Development & Management
Preston Rideout
Nightclub and Dram Shop Expert
Scott Brown
Audio Visual Services & Infrastructure
Don Farrell
Sales, Service & Leadership Training
Sean Skellie
Hotel Development & Marketing Analysis
James Samson
Food, Beverage, and Restaurants
Gordon Carncross
Partner Emeritus
Our Services / Operations & Management / Employee Relations Consulting Hospitality Employee Relations Consulting We assist leadership and management with challenging workplace...
Learn MoreOur Services / Operations & Management / Security Risk Management & Guidance Security Risk Management & Guidance While business strategy includes taking...
Learn MoreExperienced in ownership and management, Cayuga’s food and beverage consultants can spot opportunities that bring real results to guest satisfaction and the bottom line.
Learn MoreCayuga’s consultants provide owners and operators an expert third-party diagnosis with solutions that improve processes and performance.
Learn MoreCayuga’s consultants offer solutions to organizational and operational challenges, and guidance that brings lasting improvement to operations and profitability.
Learn MoreCayuga’s consultants understand the complexities of managing a diverse workforce and provide prudent and comprehensive solutions for owners and operators.
Learn MoreCayuga’s consultants guide owners and operators in realizing the full potential of their physical assets, engineering operations, and CapEx planning and management.
Learn MoreCayuga’s consultants are expert in developing strong cultures, and mutually beneficial employment relationships with workforce at all levels of an organization.
Learn MoreFind hotel technology, A/V and IT consultants for specialties in areas such as audio visual, low voltage infrastructure, networking & WiFi, telecommunications, security and access control, guest room automation, guest room entertainment, IT Infrastructure, operational systems and more.
Learn MoreCayuga’s financial advisors provide accounting review and cost control strategies, engineers and facilities experts deliver an analysis of property and equipment condition and offer solutions that improve guest experience or energy efficiency. Sales and marketing specialists will assist with pricing and revenue strategies, evaluate market performance, train and develop sales personnel, and provide task force assistance. Management of brand transition can often be disruptive to an operation, but Cayuga Consultants have been in your shoes and can help to make the process seamless for your guests and staff and at the same time meet brand expectations.
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Read More Operations, Management & Human Resources Articles and Case Studies
How AI is Reshaping Hotel Digital Marketing in 2025
Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. It’s a powerful force shaping how hotels attract, engage,...
Build a Solid Foundation for Catering Sales & Events Before Focusing on WOW
Events are experiencing a dynamic resurgence, yet they must strive to enhance their offerings substantially. Today’s attendees arrive with elevated expectations; they...
A New Digital Sheriff in Town: How Generative AI is Reshaping Hotel Marketing
Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are catching their breath, a new...
What the Department of Labor Says about Restaurant Managers Taking Tips & Ho...
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant Manager, Alex, rolled up his...
Keeping Hotel Projects on Track is Like Herding Cats
I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of project discipline within the industry....
Why Does 99% of All Hospitality Training Fail?
Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail their extensive orientation and...
When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trade...
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the importance of consistent...
Integrating Wellness and Sustainability: Insights from the 2024 Conference
The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and sustainability in the hospitality industry....
The Future of Restaurant Technology: How Robotics Can Transform Your Bottom Line
In today’s highly competitive restaurant industry, operators are under more pressure than ever to deliver exceptional guest experiences while controlling costs. As...
Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive...
Optimizing Menu Engineering for the Hospitality Industry
Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations. It involves the strategic design and...
The Pros and Cons of Using H-2B and J-1 Visa Employees in the Hospitality Indust...
The hospitality industry is a dynamic sector characterized by fluctuating demands and a diverse customer base. Hospitality Case Study: Highly Seasonal Hotel...
The Hospitality Customer You Didn’t Train For
Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and restaurant training. ...
Road Trippin’ is the Vibe as Travel Slows Across the U.S.
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening and consumer spending coming to...
Hoteliers: For Those About to Rage….
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the light.” You...
Time Off for Salaried Employees: Are You Navigating the Legal Maze Correctly?
“Can I have the day off without pay?”, asked the manager. Amanda was the new Sales Manager. She wanted a few days...
Creating the Wow Factor in Hospitality
We have all heard of the Wow Factor. We see it in architecture, the view, the interiors of a resort or in...
Menu Price Increases Need a Quick Reverse Course
When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of discussion often include new...
Six pitfalls for full-service hotel development
Part 1: Two pitfalls for full-service hotel development Hotel development is a complex undertaking. It requires little of the skills to operate...
The Next Achievement in Hotels: Quiet Luxury
“IFYKYK” is the unspoken acronym for quiet luxury. It has sprawled beyond HBO’s ‘Succession’ fashion and is now very much the center...
STR Trends in the Hospitality & Lodging Industry
Our clients typically want to understand the current and past trends of the lodging industry and how it may impact their project...
5 Keys to a Restaurant Opening with Opening Checklist and Budget
The restaurant business is a juggling act: exciting, social, you learn new things every day and you get instant gratification daily. Proper...
ALIS 2024: Key Insights
The Americas Lodging Investment Symposium has just concluded, and Aperture Hotels CEO Charles Oswald is back with key takeaways from this year’s...
Fireside Chat: Navigating the Hospitality Legal Landscape
Robin Zeidel spent four years in book publishing before following in her father’s footsteps by getting a law degree. When a Wall...
A Tale of Two Panels: Insights from the Frontlines of Hotel Operations and Inves...
In recent weeks, I had the unique opportunity to delve into current dynamics in the world of hotel operations and investments through...
Retailing for Success in 2024: Beyond the Hotel Room to Increase Bottom Line wit...
RevPar is no longer only tied to room revenue at your property- it’s the total square footage. This is not groundbreaking news,...
Deep Dive into Hotel Acquisitions: Understanding Industry-Specific Elements
In the world of real estate, hotel acquisitions stand apart, blending the intricacies of property deals with the dynamics of the hospitality...
Successfully Combining Maintainability and Sustainability in Your Hotel
Juggling maintenance and sustainability in a property is a balancing act between deciding what level of maintenance we want to achieve and...
Why Professional Bartenders Still Matter
“A Professional Bartender is someone who can do his or her best work when he or she doesn’t feel like it.” —...
Leveraging AI through Expert Partnerships
In today’s rapidly evolving world of technology, there’s often a palpable fear of the unknown that can overshadow the excitement of human...
Building a Comprehensive Fraud Awareness Program: Five Essential Elements
In today’s rapidly evolving and positive COVID business landscape, the specter of fraud, corporate malfeasance, and unethical behavior looms large. In response...
Unlocking Excellence: The Power of Bespoke HR Solutions and Training Consultanci...
In the dynamic landscape of the hospitality industry, the pursuit of excellence and innovation is not merely a goal, but an imperative....
ChatGPT Hack for Hospitality: 5 Minute Video
Two of our Cayuga Hospitality Consultants, Cory Falter and Perry Smith, got together to discuss the potential opportunities to leverage AI in...
The Annual Asia Pacific Hotel Operator Guide (HOG) Tenth Edition!
This guide is the most established publication in the industry in Asia Pacific to guide investors and owners in understanding the scale,...
Creating a Great Hotel Culture: Lessons from the Russia-Ukraine Conflict
The ongoing conflict between Russia and Ukraine is a tragic reminder of how quickly things can spiral out of control when leaders...
Residential Concierges: An Overlooked Hospitality Niche
The Challenge of Residential Concierge Services in Luxury Multi-Unit Buildings Living in a luxury multi-unit building has its perks: some are more...
The Dining Experience of the Future
Restaurant Industry Challenges and Opportunities The future of the restaurant industry has so many compelling challenges and opportunities facing it. Our team...
Case Study: Operations Assessment & Financial Analysis
Challenge: Newly Acquired Hotels A private equity firm had recently acquired a hotel management company and three hotels in El Paso – Holiday...
ChatGPT Accelerates the Evolution of SSI/DID for Personalized Travel Experiences
An article published by Phocuswright suggested that the evolution DID/SSI, Decentralized Identifiers and Self Sovereign Identity, would transform a fragmented travel experiences market...
Case Study: B2B Marketing for Management Company
The Challenge: Sharing a TrevPAR Success Story This mid-sized hotel operating company had outperformed other similar businesses during the pandemic in total...
Do We Need to Reimagine Hospitality Industry Norms to Attract and Retain Employe...
A Collaboration of Cayuga Hospitality Consultants Experts report on the hospitality industry’s “sacred cows” and the need to conduct a careful evaluation...
Are we Heading Towards a New Luxury?
It does seem that there is a shift towards a new definition of luxury, particularly among the younger generation of consumers who...
Top 10 Tips for New Consultants
Put aside the Nuances of Corporate World Transitioning from the corporate way of doing things to the realities of the consulting world...
Cayuga Hospitality Consultants Panel: Rethinking Technology
In November 2022, Cayuga Hospitality Consultants led a panel about rethinking technology. Stephanie Smith, Partner at Cayuga Hospitality Consultants and CEO of...
The Future of Hotels
Hotels have always been a high-touch low-tech business. Today, and into the foreseeable future, hotels are moving away from the pure ‘people...
Have You Noticed What is Missing from the Full Service Hotel Experience?
Whether you are an industry professional, an experienced, or a casual traveler you have probably noticed a lot of things missing in...
An Applicant Tracking System Revolution
It’s Time To Reset Your Online Applicant Tracking System Filters NEVER COMPROMISE HIRING RIGHT THE FIRST TIME Spending on marketing to fund budgets...
Not All Short-Lived Depreciable Property is Captured in a Cost Segregation Study
Personal Property Appraisal & Cost Segregation Studies – Powerful Tools! Congratulations! You have acquired your #hotel, #motel or #resort. Now it is...
Squeezing Out the Last Drop: For Better or For Worse
Time machine with me back to 2018 and 2019 when the revenue tap continued to loosen up and 5% YoY growth was...
My Dad “The Unsung Hospitality Hero”
How do you describe someone that has spent their life giving all that they have for others particularly when no-one is watching? This type...
Three Questions and a Funeral
The U.S. hotel transaction market looked to be downshifting as we closed out 2022. The first part of 2022 had 3 times...
Cayuga Hospitality Consultants Discuss Future of Events
Cayuga Hospitality Consultants got together with other members to talk about their area of expertise, projects, and work as well as current...
Leading Through True Adversity, A Brooklyn Hotel Story
Just Our Normal Routine Our Tuesday started at the only full service hotel in downtown Brooklyn, Sam Ibrahim the General Manager and...
Like Alice, It’s Time to Pass through the Looking Glass
When Alice, of Alice in Wonderland, in Lewis Carol’s second book, Alice Through the Looking Glass, began to wonder what the world...
How Generation Age Groups Impact Hospitality
Previously, we tied together how employee culture and the employee links in the service profit chain. The total employee experience drives customer...
The Unsung Heroes of Hotel Food & Beverage
The unprecedented exodus of hospitality workers in the Great Resignation has created gaping holes in the daily schedules of hotel restaurants across...
The Gen Z Dilemma
Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week? Or during an annual review (if any) you raise some concerns about your work-life balance and that your personal life is affected by the workload on your shoulders. Or as a customer, you ask your supplier about their "Go Green" policy, or charity and social responsibility. activities?
Is This the Next Generation of Hotel Restaurants?
What the travelling majority wants today when staying at a hotel is, simply put, an effective way to order what they want and when they want. Today’s hotel customers have already highly adopted to the mobile world.
Six Golden Mantras for Managing Human Resources Post-Covid
Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have envisioned where...
The Cataclysmic Event Blowing Dormant Employer Issues Wide Open
The entire employee service-profit chain rests on how we take care of our employees, which is part of an employee culture vibrating through everything we engage with our workforce. That whole ethos is the culture we create to lead others - based on how our employee’s experience is -v- how we think we care for and guide them.
The Power of Your Own Device – The Impact of Covid on Hotel Technology
Jens Busch has vast experience in the luxury service sector over the past two decades. As he reflects on the changes observed...
Less Will Cost More: Top Challenges Facing the Lodging Industry 2022
Its January 2022, cold in most of the U.S., and we are all dreaming of our next vacation. Spring break? Can we...
F&B Reset 2022: 5 Mistakes to Avoid when Opening a Restaurant
Opening a restaurant, especially in the current pandemic context, can be a very daunting task. Not only does it become more difficult...
How to Properly Handle Fraud and Harassment Allegations in Hospitality
When it comes to responding to allegations of wrongdoing, few hospitality managers are adequately trained on how to respond. Hospitality Fraud &...
Could there be a Pandemic Silver Lining for the Hospitality Industry?
Our industry, like many others, has experienced a very rough past 20 months (to say the least) and is now on a...
3 Lessons Learned doing Task Force at a Resort in 2021
A recent task force assignment sent me to a high end resort in Florida as Food & Beverage Manager. While there still...
One Door Closes Another Door Opens
But all to often there is a long hallway in between for the “hotel world”… Where it all Began One never knows...
To Deflag, Or Not to Deflag. That is the Question
As the lights begin to brighten on a dimmed world of the post-COVID era, the hospitality and tourism sectors have started to...
How to Lead “Undercover Boss” Style in Today’s Hospitality Ind...
“The First Thirty Days” There is a lot of movement in hospitality leadership positions today. You need to seize the moment when...
2021 COVID-19 Pandemic Impact Update for the Hospitality Industry by Grey Hospit...
Remember this grim tale…. The lodging industry is estimated to report a 50 percent, nearly $125 billion-dollar loss in 2020 making this...
Five Essentials for Present Day Hotel Operations
It has been one year since the historical COVID-19 pandemic made its debut, affecting the entire population and economies around the world....
Tips on How to “Inspire” Others in the Hospitality Industry
We’ve all heard the sayings “Look at the Glass Half Full” and “Turn Lemon into Lemonade”. Given the uniqueness of the past...
Build a Great Team by Breaking a Mirror?
Think that breaking a mirror is bad luck? If you want to build a really strong team in your foodservice operation, you...
Artificial Intelligence Meets Hospitality
Let’s face it, the world is technology centric – there is no going back. As we move past the setbacks of 2020,...
How to Manage in a Diverse Union Labor Environment
We have all had jobs that make us better leaders in our industry. Earning the respect from your team members doesn’t just happen, you need to work for it each and every day. This has never been more real than when you work in a diverse union labor market.
Identify Red Flags for Hotel Fraud
Pride, greed, lust, envy, gluttony, wrath and sloth are commonly referred to as “The Seven Deadly Sins”. In the world of forensic...
Reset, Release, Pivot… Think Beyond to Move your Hotel Forward
Be bold in repurposing your hotel's assets - from rooms to meeting space to kitchens - to keep your hotel in survival mode until post pandemic levels of demand for hotels and events return.
Mastering The Art of The Interview in Today’s Job Market
There is a reason why professional athletes practice so often. It isn’t that they don’t know how to play the sport they...
How to Properly Leverage Demand Based Staffing in Hotels
What we have learned, is that we are all looking at the way hotels are staffed differently. Differently from both perspectives, the employer and the employee.
Covid-19 Pandemic Impact Report for the Hospitality Industry by Grey Hospitality
Why is Congress dragging their feet? This is the reality… the lodging industry is estimated to report a “50 percent, nearly $125...
The Power of Routine and Creative Thinking
When combined on a daily basis, these 3 forms of activity (Maintenance Routines, Growth Routines, Creative Thinking) can lead to developing a dynamic and highly productive operating system.
How Switzerland has Avoided Mass Layoffs in Hospitality through “Kurzarbeit”
Swiss hospitality leverages short time working arrangements to avoid huge layoffs. It worked before in times of crisis and seems to be paying off in 2020.
How Hospitality Can Get Back To Business
A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands were being introduced at a never...
Leadership & Legacy: How Will You Be Remembered?
We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be swirling...
Crisis Management for Pandemic, Hurricane or Terrorist Threat
What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe or a terrorist threat the...
Managing the Risk of Fraud During COVID-19
When I decided to write this article, I picked up my laptop and headed to a neighborhood café to start my draft…...
10 Ways Restaurants Can Survive and Thrive through the Pandemic
The restaurant industry is not dead. It just became a temporary tragic victim within a global traumatic condition that threatens its very...
The Gift of Resetting and New Beginnings
No doubt that today's situation brings a lot of anxiety and uncertainty, but if we are able to take a more holistic approach to this whole new reality, soon enough we would realize that it's a new beginning physically, mentally and spiritually for all of us.
Responsible Growth, From An Operators Perspective
Over the years and in various roles I found myself in serious disagreements with a brand’s development and hospitality feasibility group. Sure,...
5 Ways your Menu Pricing Strategy is Hurting your Profit
Do not make these 5 mistakes when determining the menu pricing strategy for your restaurant. Marketing efforts on social media along with front of house training can be easily overlooked.
10 Questions to Ask Before The Next Travel Recession Strikes
Have you thought about the next travel recession or are you just enjoying the good times? Get Your Contingency Plan Ready For...
8 Reasons Why Hotels Should Offer Valet Parking
Would you like to transform your hotel’s parking to become a highly profitable part of your hotel that attracts additional customers and revenue and improves your customer satisfaction? Expanding your valet parking can help you increase your hotel’s parking revenue, profit and customer satisfaction.
Restaurant and Hotel Safety: Preventing and Managing Accidents and Incidents
When it comes to restaurant and hotel safety, hospitality owners must be proactive in addressing the threats to their business. In terms of preventing and managing accidents and incidents, this means developing and implementing a system of safeguards that minimize exposure. This article will focus on accidents and incidents due to slips and falls, cuts and burns and foreign objects found in food.
The Challenges Restaurants Face in Going Green and What to Do
The transformation of the foodservice business model to incorporate restaurant sustainable practices is not simple, but momentum is making it easier and more important than ever. Using carefully established strategies have proven to both produce a profit bonus and enhance community image to operators who use them intelligently.
Concentrating on Restaurant Expense Loss
Restaurant expense loss controls and regular management can be the difference between restaurant success and failure. Bringing in a third-party to review all expense categories, purchase and receiving processes and policies, maintenance and operating procedures will result in increased profits.
Take Your Guest Reservations Back Offline
How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship between OTAs and hoteliers isn't a perfect marriage but there are ways to make the best of it and put more money back in our pockets!
Why Do You Need a Hotel Quality Assurance Audit?
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a step further by not only providing the analysis, but also defining sustainable solutions.
Cayuga Hospitality Consultants Announces New Services Division – Hotel Qua...
Cayuga Hospitality Consultant's Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.
Control the Process to Get the Best Deal on Hotel Insurance
A common question for hotel and restaurant operators is: How do I get insurance that effectively covers my operation for the lowest...
There Are No Stars in Hospitality
No stars…we need everyone! In the hospitality industry more so than any other, knowing how to replace the individual excellence model in...
Engineering 101… Getting The Most From Your Engineering Department
If I have learned anything after twenty years of managing engineering departments it’s this: the most successful engineers thrive in an environment...
Bundling a Portfolio to Reduce Onerous Insurance Requirements
Hospitality operators borrow money from lenders in various manners. Whether you borrow from a local community bank or complete a commercial mortgage...
Spa Management: Challenges and Opportunities
The operation of a successful spa demands a combination of operational skills, systems and creative promotion. No longer is it possible to...
Case Study: Hotel Energy Management at the Ritz Carlton – Naples, Florida
Click here to download a PDF version of this case study, complete with graphic analyses. PROJECT SUMMARY The Ritz-Carlton Hotel Company embarked...
Unorthodox Hotel Space Repurposing to Create New Profit Centers
As a veteran hospitality consultant working out of Vancouver, British Columbia, I’m privy to some very interesting cases and projects throughout the...
Energy Management 101
Start discussing a technical topic and watch as people’s eyes glaze over, even if those people are fully aware that it’s something...
Service Excellence From The Inside Out
How do you define service excellence in your company? Here’s how you can judge if you have the right corporate culture in...
Pennies From Heaven Flowing Straight To Your Bottom Line
No Risk Solution To Lowering Credit Card Processing Fees How did I reduce the credit card processing fees for one of my...
Revisiting Investment Decision Making In The Gaming Industry
Now that the gaming industry has experienced its first round of loan defaults, it is time to revisit fundamental investment decision criteria....
It’s Not Easy Being Green
Kermit the frog gets quoted quite often for this famous line. And although there really is no other way than being green,...
Leadership: The Basis For Management
The concept and practice of leadership as it applies to management carries a fascination and attraction for most people. We all like...
Make Sure The Right Contingency Plans Are In Place
I once met with a hotel owner, not long after taking over management of his group of hotels, to tell him how...
