Hotel Quality Assurance & Hotel Operations Analysis Consulting Services

The Cayuga Hospitality Hotel Quality Assurance and Hotel Operations Analysis is more than data and a point in time checklist. By combining quality assurance and operations analysis conducted by a lodging industry professional you receive a professional opinion of both the front of house guest perspective and the back of house employee and operations perspective.

What is a Hotel Quality Assurance Audit?

A Hotel Quality Assurance audit is done to identify the issues on the front end of the hotel experience, which is the everyday customer’s experience.

At Cayuga Hospitality, our consultants will participate in a mystery shopper experience. A consultant with hospitality ownership or executive level experience will measure the entire customer experience to include the entire sales process from:

  • Reservations
  • Check-in process
  • Hotel staff interactions
  • Quality and cleanliness of the facility
  • Departure/check-out
  • And post stay engagement

What is a Hotel Operations Analysis?

A Hotel Operations Analysis is similar to a hotel quality audit. But, instead of measuring customer experience; a Hotel Operations Analysis identifies problems on the back-end or operations of the hotel. The Hotel Operations Analysis will deal with employees.

The hotel operations consultant will identify whether the employees are well cared for. They will also identify whether they are supporting the mission of the hotel.

Hotel Operations Analysis and Customer Touch Points

The Hotel Operations Analysis will review customer touch points to identify where the hotel is excelling in its operations. They will identify where there is room to grow as well. The consultant will get down to the root causes and strategize a plan to help you fix them.

What happens after the Hotel Quality Assurance & Hotel Operations Analysis?

The Cayuga Hospitality consultant will develop a report detailing Hotel Quality Assurance findings. They will then submit the consultant’s report and professional Hotel Operations Analysis.

After submitting the final report, your consultant will lead a webinar with the client. In the webinar they will review the findings/recommendations and agree on next steps as appropriate.

What is the cost of a Quality Assurance Audit and Operations Analysis?

Pricing is dependent on the size and complexity of your hotel. Cayuga Hospitality Consultants provides this service for all tiers within the hotel industry.  These include select service to luxury full service hotels and resorts. We will customize the service to your individual property needs. We make every effort to work within your budget requirements.

Why Do I Need a Hotel Quality Assurance Audit?

A Hotel Quality Assurance audit provides an unbiased review of your hotel. Not only that, it provides you with insights from a professional eye and weeds out the loud voices. By loud voices, we are referring to guests who have an outlier response to your hotel.

Loud Voice Impact on Business

A good example of a loud voice is a 1-star online guest review that may have been triggered by something minor; or the opposite, where a guest leaves a 5-star review that was reliant on something minor. These are loud voices and if not careful, listening to these voices and allowing them to dictate your business decisions can end up hurting you.

Why Cayuga Hospitality?

Cayuga Hospitality is a network of experienced lodging and hospitality consultants. They have multi-disciplinary expertise and notable hands-on experience in the hospitality industry.

Our hotel and hospitality consultants provide practical, profit-oriented advisory services across a broad range of hospitality property types and business models

When you engage Cayuga Hospitality Consultants you are engaging professionals who understand your business. They will provide you with insights that will make a difference.

Contact Cayuga Hospitality to learn how our Hotel Quality Assurance Audit and Hotel Operations Analysis can help you today.

Meet Our Hotel Quality Assurance & Hotel Operations Analysis Consultants

Chuck Simikian

HR Consultant, Trainer, Interim Director

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Connor Vanderholm

Total Revenue Management & Task Force

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Haydee Cruz

Digital Marketing and Market Analysis

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Joseph Cozza

Catering Sales & Event Operations

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Charis Atwood

FF&E Project Planning and Management

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Scott Brown

Audio Visual Services & Infrastructure

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Ken Edwards

Receivership, Asset Management, Training

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Preston Rideout

Nightclub and Dram Shop Expert

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James Samson

Food, Beverage, and Restaurants

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Mandy Murry

Independent Hotel Coaching

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Fred Neuville

Chef, Restaurateur, Operations

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Susan Barry

Commercial Strategy

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Andrew Huzyk

IT Systems Design & Technology

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Ken Widmaier

Asset Mgmt, Operations, LOI/HMA Review

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Charles Oswald

Asset Management, Acquisition Strategies

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Joanne Richardson

HVAC, Digital Bldg Tech, ESM Strategies

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Frank Schuetzendorf

Food & Beverage Concept Development

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Perry Smith

Restaurant & Club Operations, PR, Branding

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Cara Federici

Branding, Marketing & Feasibility

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Bill Carroll, Ph. D.

Revenue, Pricing, Marketing

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Jim Lopolito

Restaurant, Catering & Country Club

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Jon Peck

Acquisition Advisory & Asset Management

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Haydn Kramer

Hotel Sales and Global Sales

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Thomas Cleary

Insurance, Risk Management, Workers Comp

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Shirley Whelan

F&B Concept Development & Management

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Dr. Chekitan Dev

Hospitality Branding and Marketing

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Kevin Doyle

Fraud Investigations & Prevention

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Jennifer Dohrmann-Alpert

Market & Financial Feasibility Studies

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Debbie Miller

Digital Marketing and Social Media

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Jay Landfair

Asset Management/PIP/Project Management

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Cory Falter

Supplier and Hotel B2B Sales & Marketing

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Simon Turner

Expert Witness, Asset Mgmt, Transactions

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Stephanie Smith

Hotel Digital Marketing & Social Media

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Alan Someck

Expert Witness, Foodservice Operations

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Walter O'Connell

Hotel Valuation & Cost Segregation

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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John Berndt

Operations & Asset Management

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Stewart Kiely

Design/Project Management/Sustainability

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Stacy Moore

Foodservice Concepts & Strategies

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Bill Callnin

Casino Consulting Services

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Simon Fricker

Luxury Boutique Hotelier & Restaurateur

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Greg Riehle

Legal, Risk Management, Arbitration

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Stephen Lipinski

Restaurant Profitability, Expert Witness

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Katherine Moulton

Mediation and Dispute Resolution

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James Miles

Independent Resort Ops & Development

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Sean Skellie

Hotel Development & Marketing Analysis

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Dan Voellm

Asset Management & Valuations

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Michael Pleninger

Hotel Development & Management

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Jeff Foster

Hospitality, Theme Parks, Zoological

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Chuck Kelley

Positioning & Asset Operations

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