The International Network of Hospitality Consulting Professionals

Haydn Kramer

Plymouth, Michigan

Hotel Sales & Marketing expert ; experience ranging from VP of Sales & Marketing to Sales Management of Marriott's entire portfolio. Haydn's knowledge can be applied to any lodging brand at every tier

Key Consulting Services

  • Hospitality Sales Consultant. Direct Sales effectiveness evaluations.
  • Hospitality Sales Training, Direct Sales for Today
  • Sales Team Talent Assessment, Fact based, Actionable Recommendations
  • Sales and Marketing Metrics for Success, What gets Measured Matters
  • Social Media Reality for Hotel Sales, LinkedIn for Life.

Expertise

From "on the ground" direct sales with Residence Inn by Marriott to an Executive VP of Sales, Haydn has experienced a range of sales assignments across all lodging. He was a pivotal member of Marriott's "Sales 2000" task force of 12 people that virtually reinvented Marriott's approach to "Sales," worldwide. Haydn was also entrusted with directing first "Large Market Sales Team" in Detroit, Michigan, which cross sold all Marriott's brands for the first time. He is disciplined and forgets no details, but is known to have fun while helping teams achieve sales success. He is an expert in sales call process, true sales persistence, and the new advent of Social Media as a critical part of any effective hotel sales platform. He as consulted for Marriott, Hyatt, Hilton and several boutique, independent luxury properties across the United States of America.

Background

Marriott tenure included roles from Director of Sales to Market General Manager, over the course of sixteen years. Work including Regional roles for Residence Inn and Courtyard by Marriott brands, to Full Service General Manager. Regional roles included responsibility for as many a 40 properties in the Midwest and Atlanta.

Initially hired by Concord Hospitality Enterprises as VP of Sales and Marketing, to create a sales culture, also served as VP of Business Development, and VP of Operations over eight years he spent with Concord in Raleigh, North Carolina. Responsible for Renaissance to Hyatt Place, Full Service Marriott's, all "Select Service Marriott brands, and Hilton Garden Inn.
With Hostmark Hospitality Group in Chicago, Haydn served as VP of Operations and managed a portfolio that ranged from independent boutique properties to large scale full service hotels, including Intercontinental Chicago O'hare, The Amalfi in downtown Chicago, and the Abbey Resort in Lake Geneva, Wiscons

Professional & Other

A graduate of: Marriott's Executive Leadership, Aspen Institute

"Leading Hospitality", University of Houston, Conrad N. Hilton
Dale Carnegie, Houston, Texas
Marriott Lodging Executive Program, University of Maryland

Haydn provided the advanced lodging lecture, to Junior's and Senior's at Michigan State University: "What it really means to be a GM"
During his tenure with Marriott, Haydn was honored to recieve National "General Manager of the Year" for both Residence Inn by Marriott, and Marriott Full Service Hotels, North America.

He graduated for the University of California Irvine with B.S. in Social Ecology, specializing in Biology and minor in Journalism.
An active participant in the American Red Cross, with drives and as many personal donations possible in the calendar year.
A lifelong surfer, he also loves Yoga, Golf, Tennis, Music, Literature and Film. He resides in Plymouth, Michigan.

Industry Associations

Website

Contact Haydn Kramer