Hospitality Employee Relations Consulting
We assist leadership and management with challenging workplace issues such as independent investigations.
Meet Our Consultants
Leah Crump
Luxury Wellness & Spa Consultant
Don Farrell
Sales, Service & Leadership Training
Jeff Hope
Finance, Operations & Risk Management
Holleigh Alexander-Ramsey
Spa, Wellness, Recreation, & Branding
Thomas Cleary
Insurance & Risk Mgmt for Hospitality
James Miles
Independent Resort Ops & Development
Rick Blackburn
Sales Optimization & Growth Strategies
Mandy Murry
Independent Hotel Coaching
Kevin Doyle
Fraud Investigations & Prevention
Juliette Gust
Ethics, Compliance, Anti-Fraud
Chuck Simikian, SPHR, SHRM-SCP
HR Consultant, Trainer, Interim Director
Employee Relations in Hospitality
In today’s competitive labor market, ensuring your employees are engaged and strongly aligned with your organizational culture is a must. While hospitality industry staffing has increased to its highest levels since 2020, staffing is still an industry-wide challenge. Even with a current hiring spree offering higher wages, better benefits, and more flexibility, The American Hotel & Lodging Association reported in June 2024 that 76% of surveyed hotels report staffing shortages.
Employee Relations is a critical part of Human Resource management that focuses on the ability to develop and maintain positive working relationships with employees. Our services include assisting leadership and management, often in conjunction with internal or external counsel, with challenging workplace issues such as independent investigations into allegations of hostile work environment, discrimination, and harassment.
Additional areas where our experts intervene can include training related to conducting internal investigations, ensuring that each step is appropriately documented and preserved should a lawsuit be brought against the company by a current or former employee. Consultants can also provide coaching, counseling, and remediation that may be required after an investigation has concluded.
Hospitality Employee Hotline Consulting Services
Employee hotlines, ethics hotlines, or whistleblower hotlines are confidential reporting systems for employees and other stakeholders to report concerns or ethical violations. The services promote open and accountable workplace culture.
Benefits of adding an employee hotline:
- Confidential reporting: An employee hotline is a secure, anonymous channel of communication. This alternative to internal channels offers a route for those who may feel uncomfortable to raise concerns through standard systems.
- Promotes ethical behavior: By providing a safe and confidential way to report, a hotline helps your organization identify and address potential problems early on.
- Custom setup: A hotline can also be called an ethics line, compliance line, integrity hotline, or another suitable name that your team identifies.
- Improved employee satisfaction and retention: A hotline is a great accompaniment for fostering open and honest environments where workers feel safe. Empowering your workforce improves trust, leading to better communication percentages, and higher retention rates.
- Enhanced compliance: A hotline can help your organization, meet, legal and regulatory responsibilities.
How an employee hotline works:
- Anonymous documentation:Â An employee can typically report while ensuring they don't face repercussions for communicating.
- Multiple channels: A hotline can be accessed through email or online.
- Data analytics: Providers may offer analysis or tools to help you identify trends and patterns in the organization.
- Third-party management: Your organization could outsource the hotline to impartial and independent providers. Inquire about case management systems to track and manage reports.
