The International Network of Hospitality Consulting Professionals
Fraud Good Bad Ugly

Hotel Fraud Training: The Good, The Bad and The Ugly

In the mid-sixties the movie ®The Good, the Bad and the Ugly starring Clint Eastwood was released. The movie is about a bounty hunting expedition to find a fortune in gold buried in a remote cemetery. The movie had some success; however, its title plays on an artful way to describe a set of circumstances. […]

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Travel Maps

Independent Hotels Can Leverage Factors That Influence Hotel Decisions to Steal Market Share

The top factors influencing a guest’s choice in hotel  accommodation according to STR Research in May 2021 are: location, price & value for money, cancellation policy, previous stay, positive reviews/personal recommendations. Although most factors have been in the top 5 before COVID-19, the way each affects the booking decision has changed. By focusing on these […]

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Hotel Building

To Deflag, Or Not to Deflag. That is the Question

As the lights begin to brighten on a dimmed world of the post-COVID era, the hospitality and tourism sectors have started to gain traction again. It is now time for hotels to take this opportunity to create innovative ways to earn new customers and regain lost revenue. What is Deflagging? Deflagging is the term for […]

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COVID-19 Forces Hotel Revenue Management To Evolve: Breaking Down Silos And Maximizing Profits

Each economic crisis, in 1990, 2009 and now 2020, has forced changed in the hotel revenue management discipline. The most recent disruption, Covid-19, has created an acceleration in Artificial Intelligence plus the redefinition of certain segments or the expectations from key revenue-generating departments. Redefining the Role of Hotel Revenue Leaders Revenue Directors now have more […]

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Impact on Workers’ Compensation in Hospitality Due to Covid-19

Hospitality businesses need to understand how claims under Covid-19 will impact their business and their peer group.  Any claims paid out will be recovered by the insurance companies paying the claims at some point by charging the specific business and the industry sector on a macro level. To understand how this works, it requires an […]

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Swashbuckling Hotel Sales: Stand and Deliver, or Perish

Harsh words, Matey. Yet, as a Hotel Sales Professional, best to heed them. Beyond the ravages of a global pandemic, is the obliteration of all you knew about how customers (guests) make decisions and the ever-accelerating algorithms of artificial intelligence. Time to face those high seas, or your days are numbered. Since Melville’s whale, Hemingway’s […]

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Takeout

Time to Evaluate your Restaurant Takeout Revenue?

The idea of putting idle kitchens to better use is not a new one. People have been sharing their kitchens in off hours or for pop ups for years.  What is new is looking at putting kitchens to alternative uses in both on and off hours to develop additional revenue streams.  While companies had toyed […]

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Five Essentials for Present Day Hotel Operations

It has been one year since the historical COVID-19 pandemic made its debut, affecting the entire population and economies around the world. It is evident that out of all the industries negatively affected by this economic tsunami, the hospitality industry has been, and will most likely remain, the most impacted and the slowest to recover. […]

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