The International Network of Hospitality Consulting Professionals

Service, Profit or Both? It’s All About the Balance

Chuck Kelley
service excellence

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.

Highest and Best Use – CapEx Planning

Thomas Riegelman
capex planning

Most hotel management companies and hospitality asset owners are at the front end of CapEx planning for 2018 and beyond.  Most participants in this planning will ask themselves, at one point or another; “Is CapEx planning a horrible waste of my time?”