It has been one year since the historical COVID-19 pandemic made its debut, affecting the entire population and economies around the world. It is evident that out of all the industries negatively affected by this economic tsunami, the hospitality industry has been, and will most likely remain, the most impacted and the slowest to recover. […]

When we compare satisfied employees with good pay the hospitality industry has been in a condition of instability even before the pandemic. While a solution has encompassed different directions but never resulted, the dilemma is being further plagued by an unexpected new competitor paying all of our staff. The New Competition to Staffing Who is […]

We’ve all heard the sayings “Look at the Glass Half Full” and “Turn Lemon into Lemonade”.  Given the uniqueness of the past year in the hospitality industry, the need to be inspired is even greater. What does it truly mean to inspire others not only in the hospitality industry but in your everyday life? Lead […]

ALL hospitality operations have been adversely impacted.  Insurance is something we don’t think about, until we have to. Step 1: File an Insurance Claim First and foremost, should you pursue an insurance claim? YES!  The first step in this process is filing your initial claim. Do this regardless of any stimulus you or your business […]

Think that breaking a mirror is bad luck? If you want to build a really strong team in your foodservice operation, you may find that this is exactly what will bring you that tiny bit of luck that will make all the difference. Team Performance Defines Success or Failure Years of working in, managing, developing, […]

The pandemic has created challenges for hotel owners like none they have ever seen.  STR reports that U.S. hotel profits fell almost 85% in 2020, making it the worst year on record for the industry. As you may have seen in an inspirational Instagram quote (or 17), every challenge brings new opportunities, and there are […]

Hybrid is the New Meeting Standard As the event industry progresses, there will be an emergence of new technology. This will allow a combination of in person and remote guests to attend events.  We see convention centers using robotic cameras everywhere so that you can lower the cost of labor and actually give more of […]

Let’s face it, the world is technology centric – there is no going back. As we move past the setbacks of 2020, a new year means new innovations. Enter: the convergence of artificial intelligence and the hospitality industry. A technology born in the 1950’s, AI has finally found its place in our home away from […]

For better or worse, the decimation of the hospitality industry as a result of the COVID-19 pandemic has piqued the interest of investors.  Private equity firms are raising new rounds of funding; SPACs are being created for the purpose of buying up distressed restaurants; and all sorts of new, opportunistic capital is sniffing around. Among […]

There are silver linings in the restaurant industry even though the industry was decimated by the pandemic. From Labor to controllable expenses, here is how to change your mindset.