How to gain loyal millennial hotel guests – or guests of any generation? It’s about genuine humility in service, impeccable cleanliness, creative thoughtful design, authentic knowledge of your neighborhood, and the guest, who is the purpose of our enterprise, our livelihood, and why we love hotels.
How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship between OTAs and hoteliers isn’t a perfect marriage but there are ways to make the best of it and put more money back in our pockets!
Obstacles can be a significant constraint on restaurant performance, Eliminating obstacles that directly affect employee performance can result in better service, gratified staff, and reduced turnover.
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a step further by not only providing the analysis, but also defining sustainable solutions.
Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot topics and interesting analyst and industry expert opinions and projections.
Cayuga Hospitality Consultant’s Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.
OTA’s may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA room nights to sustain occupancy?
Cayuga Custom Solutions for the Hospitality Industry has been developed to meet the need for assistance in managing complex business challenges.
Having a strong CapEx planning system and process in place will help ensure that capital funds are only invested at their highest and best use.
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.