Today, someone asked me, “So, how does this compare to 9/11?” “This,” I offered “is much worse.” Much worse. Like most all of us, I had a conference cancelled this past week; my “Cayuga Hospitality Consultants Annual Conference”. I am lucky enough to work with this group of really “deep-knowledge-Hoteliers-seasoned sages-across-all-disciplines-group,” whom each successfully solve […]

No doubt that today’s situation brings a lot of anxiety and uncertainty, but if we are able to take a more holistic approach to this whole new reality, soon enough we would realize that it’s a new beginning physically, mentally and spiritually for all of us.

Over the years I have lived and worked through numerous crisis’s that have led to economic downturns – Gulf War (early 90’s), 9/11, SARS, the Housing Crisis in 2008, etc… and now COVID-19. I have made my share of mistakes, learned from those mistakes and also had my share of successes. Planning During SARS Let […]

The Lodging Stream Conference is the first virtual hospitality conference of its kind to come out of the Covid-19 pandemic. On April 30th from 1p-5p EST, 60 speakers will engage in this conference devoted to hoteliers. Here is an overview of the sessions and contributing consultants from Cayuga Hospitality Consultants: State of the Industry/What’s Ahead […]

Are You Managing Effectively During COVID-19? If you are a manager of a private club, restaurant, or other foodservice business, you may be wondering what you can do right now, or how you should proceed with your business during COVID-19. This is an unprecedented occurrence; however with thoughtful planning you can nurture a more productive […]

These restaurant fraud prevention techniques, if properly and consistently implemented, can be most effective in preventing and detecting employee misconduct. They can also help reduce the risk of other misconduct, such as harassment.

William Carroll partnered with Phocuswright to conduct an extensive, qualitative study on the evolution of revenue management across the hotel landscape through roundtable discussions and phone interviews with revenue management professionals.

Boutique hotel supply and demand is growing at a much faster pace than traditional branded hotels. According to the 2019 Boutique Hotel Study by the Highland Group, demand for boutique hotels grew at a year-over-year rate of more than 8 percent, while overall US hotel demand grew a mere 2 percent in 2018. A consumer […]

Originally published at HOTEL ONLINE on Feb. 2018. Published here with updates and permission from author. Food and beverage has witnessed health growth over the past couple of years and with this trend there have been some significant shake-ups. The sector has moved increasingly from imitation to innovation. New technology is driving products such as […]

Originally published at eHotelier in Oct. 2018. Published here with updates and permission from author. Giving your customers the option to find what they want on your menu at the price they want to pay, is the key to making more profits. To do this, you first need to take your customers’ perspective and be […]