Every year industry professionals and thought leaders and every food related newsletter puts out their list of trends.  It’s important to pay attention to those lists because even though they don’t always agree, any industry operator can assess from them an idea of what trends they should be paying attention to and provide themselves some […]

Cayuga Hospitality Consultants don’t always agree, but when asked to predict the future of hospitality, everyone felt the same: Don’t expect recovery to be quick. The COVID-19 pandemic has been particularly devastating to our industry. We must rethink the past; embrace the present; and protect the future. As we look ahead into the uncharted waters […]

We have all had jobs that make us better leaders in our industry.  Earning the respect from your team members doesn’t just happen, you need to work for it each and every day.  This has never been more real than when you work in a diverse union labor market.

Pride, greed, lust, envy, gluttony, wrath and sloth are commonly referred to as “The Seven Deadly Sins”. In the world of forensic accounting there is a somewhat similar collection of cautioning indicators called Red Flags. Unfortunately for us, the Red Flag list is not limited to seven “sins”. As you can imagine, for every hotel’s […]

During crisis times, the hospitality industry becomes fragile as demand is driven by guests. Conditions that affect guests also affect the business. As its nature, hospitality investments usually have longer return on investments, and sometimes detached investor profile as owning a hotel and operating it are two different practices. In this case study, 10 hotels […]

Be bold in repurposing your hotel’s assets – from rooms to meeting space to kitchens – to keep your hotel in survival mode until post pandemic levels of demand for hotels and events return.

There is a reason why professional athletes practice so often. It isn’t that they don’t know how to play the sport they are being paid to play. The reason why professionals practice is so that they succeed the first time.  You never get a second chance to make a first impression. This same reasoning applies […]

What we have learned, is that we are all looking at the way hotels are staffed differently. Differently from both perspectives, the employer and the employee.

In conjunction with The Hotel School at Cornell University, William Carroll published this white paper on October 1, 2020. As a consulting member of Cayuga Hospitality Consultants, here is an excerpt from the paper: The Covid-19 pandemic is causing major disruptions in the travel and hospitality market and associated organizational and marketing strategies by hospitality […]

The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space – an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the visual of the food display – so many options […]