Opening a restaurant, especially in the current pandemic context, can be a very daunting task. Not only does it become more difficult to raise money due to the dependency on customers going out, but more importantly, because food and beverage operations have a great complexity to deal with compared to any other business in the […]

During COVID-19, ownership groups and management companies took organizational decisions that impacted the effectiveness of Revenue Management. As business ramps up and we observe changes in the segmentation and channel mix, we need to quickly shift gears, and not just to how it was before. A deep dive in our labor model and our approach […]

When it comes to responding to allegations of wrongdoing, few hospitality managers are adequately trained on how to respond. Hospitality Fraud & Harassment Allegations An alarming number of lawsuits alleging fraud, discrimination, harassment, human trafficking, and other misconduct at some of the U.S.’s most well-known hotels and restaurants have made headlines in the past few […]

As hotel lodging performance continues to recover from the effects of Covid-19, there have been increasing signs that investors are again buying, selling or refinancing of hotel assets. This comes sometimes in spite of mixed messages as to the speed and strength of this recovery. Hotel Appraisals & Expectations A key fundamental of these transactional […]

Our industry, like many others, has experienced a very rough past 20 months (to say the least) and is now on a long path to recovery that requires adaptability, creativity and resilience probably more than ever. What Covid-19 Changed in the Hospitality Industry Covid-19 is indeed synonymous with a wide range of circumstances and situations […]

A recent task force assignment sent me to a high end resort in Florida as Food & Beverage Manager.  While there still are plenty of challenges to be met during this recovery period in the industry, there are also many encouraging signs of a strong rebounding process. I was particularly touched by the grit and […]

But all to often there is a long hallway in between for the “hotel world”… Where it all Began One never knows where you may end up and during the past eighteen months, one door closes and another opening has never been more true in the hotel world.  My personal experience as a Leader in […]

As we come out of the pandemic, the conundrum of finding and retaining hotel employees has reached new levels. Prior to the pandemic, this challenge was primarily experienced in extremely low unemployment markets (like Austin and San Francisco) as well as highly seasonal markets that had to flex labor to match changes in demand. Our […]

Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed. First of all, air travel is a mess from arrival at the airport, TSA, sitting mask to mask with strangers for hours and collecting your luggage before making […]

In the mid-sixties the movie ®The Good, the Bad and the Ugly starring Clint Eastwood was released. The movie is about a bounty hunting expedition to find a fortune in gold buried in a remote cemetery. The movie had some success; however, its title plays on an artful way to describe a set of circumstances. […]