The International Network of Hospitality Consulting Professionals
Books at Beach Resort

3 Lessons Learned doing Task Force at a Resort in 2021

A recent task force assignment sent me to a high end resort in Florida as Food & Beverage Manager.  While there still are plenty of challenges to be met during this recovery period in the industry, there are also many encouraging signs of a strong rebounding process. I was particularly touched by the grit and […]

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One Door Closes Another Door Opens

But all to often there is a long hallway in between for the “hotel world”… Where it all Began One never knows where you may end up and during the past eighteen months, one door closes and another opening has never been more true in the hotel world.  My personal experience as a Leader in […]

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Hotel Housekeeping

The Hospitality Employee Conundrum and How to Adapt

As we come out of the pandemic, the conundrum of finding and retaining hotel employees has reached new levels. Prior to the pandemic, this challenge was primarily experienced in extremely low unemployment markets (like Austin and San Francisco) as well as highly seasonal markets that had to flex labor to match changes in demand. Our […]

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Hotel Front Deck Check In

The Tale of Two Hotels in COVID Times

Many of us are starting to get back on the road and experience travel again while trying to figure out the new game and what has changed. First of all, air travel is a mess from arrival at the airport, TSA, sitting mask to mask with strangers for hours and collecting your luggage before making […]

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Fraud Good Bad Ugly

Hotel Fraud Training: The Good, The Bad and The Ugly

In the mid-sixties the movie ®The Good, the Bad and the Ugly starring Clint Eastwood was released. The movie is about a bounty hunting expedition to find a fortune in gold buried in a remote cemetery. The movie had some success; however, its title plays on an artful way to describe a set of circumstances. […]

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Hotel Building

To Deflag, Or Not to Deflag. That is the Question

As the lights begin to brighten on a dimmed world of the post-COVID era, the hospitality and tourism sectors have started to gain traction again. It is now time for hotels to take this opportunity to create innovative ways to earn new customers and regain lost revenue. What is Deflagging? Deflagging is the term for […]

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Stress Test Before You Invest: Hotel Demand

The pandemic has created challenges for hotel owners like none they have ever seen.  STR reports that U.S. hotel profits fell almost 85% in 2020, making it the worst year on record for the industry. As you may have seen in an inspirational Instagram quote (or 17), every challenge brings new opportunities, and there are […]

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david adler

Mastering Meetings a Post-COVID World

Hybrid is the New Meeting Standard As the event industry progresses, there will be an emergence of new technology. This will allow a combination of in person and remote guests to attend events.  We see convention centers using robotic cameras everywhere so that you can lower the cost of labor and actually give more of […]

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