Operations & Management
Operations Articles and Case Studies
Re-Commissioning Hotel Plant & Equipment
You’re the Engineer or Maintenance Manager of a large resort facility or hotel, and the time has come to restart or ...
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Six Months, No General Manager: How a Strategic Search Helped a Hotel Finally Land the Right Leader
Challenge: Hotel Search for General Manager A full-service independent hotel in the Southeast had been searching for a ...
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Luxury vs. Ultra-Luxury Hospitality — Where the Line Is Actually Drawn
A Difference in Intent, Not Degree Luxury and ultra-luxury are often used interchangeably in hospitality, but the ...
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The U.S. Hotel Industry is: Stable? Wobbly? Tilt! A “Current State Diagnostic”
Although, depending on the day, the prognosis could read, “Tilt! Wobble, stable”, it’s a matter of perspective. ...
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An Island Resort Adventure: The Thin Line Between Rustic and Rundown
It’s been a few years since l was overseas at an island resort, so I thought it was time to venture ...
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Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies
Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come ...
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