Operations & Management

Operations Articles and Case Studies

Chiara Mecacci

Luxury Hospitality vs. Sustainability

By Chiara Mecacci Jul 15, 2026

Can Hotels Meet ESG Goals Without Compromising Luxury? Sustainable tourism is one of the key pathways toward achieving ...

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James Kuester

Stop Looking Around. Start Looking Inward.

By James Kuester Jun 10, 2026

If your renovation planning begins with a survey of what your competitors are doing, you have already started down the ...

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Rick Blackburn

CASE STUDY: Resort Leadership Breakdown & Revenue Decline

By Rick Blackburn May 20, 2026

A seasonal, independent resort was experiencing a significant revenue decline—room revenue pacing more than $1M ...

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Stewart Kiely

Re-Commissioning Hotel Plant & Equipment

By Stewart Kiely Apr 23, 2026

You’re the Engineer or Maintenance Manager of a large resort facility or hotel, and the time has come to restart or ...

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Alex Gould

Six Months, No General Manager: How a Strategic Search Helped a Hotel Finally Land the Right Leader

By Alex Gould Apr 9, 2026

Challenge: Hotel Search for General Manager A full-service independent hotel in the Southeast had been searching for a ...

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Ray Minias

Luxury vs. Ultra-Luxury Hospitality — Where the Line Is Actually Drawn

By Ray Minias Apr 2, 2026

A Difference in Intent, Not Degree Luxury and ultra-luxury are often used interchangeably in hospitality, but the ...

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