Operations & Management
Operations Articles and Case Studies
Hotel-Level Workforce Management: Reducing Wage Spend, Improving Guest Service and Reflecting Priorities
While everyone knows the schedule is important and is viewed as the lifeblood of hotel operations, most hotels have ...
Read MoreLuxury Hospitality vs. Sustainability
Can Hotels Meet ESG Goals Without Compromising Luxury? Sustainable tourism is one of the key pathways toward achieving ...
Read MoreStop Looking Around. Start Looking Inward.
If your renovation planning begins with a survey of what your competitors are doing, you have already started down the ...
Read MoreCASE STUDY: Resort Leadership Breakdown & Revenue Decline
A seasonal, independent resort was experiencing a significant revenue decline—room revenue pacing more than $1M ...
Read MoreRe-Commissioning Hotel Plant & Equipment
You’re the Engineer or Maintenance Manager of a large resort facility or hotel, and the time has come to restart or ...
Read MoreSix Months, No General Manager: How a Strategic Search Helped a Hotel Finally Land the Right Leader
Challenge: Hotel Search for General Manager A full-service independent hotel in the Southeast had been searching for a ...
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