Operations & Management

Operations Articles and Case Studies

Chuck Simikian, SPHR, SHRM-SCP

When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma

By Chuck Simikian, SPHR, SHRM-SCP Jan 22, 2025

Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the ...

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Susan Barry

Integrating Wellness and Sustainability: Insights from the 2024 Conference

By Susan Barry Jan 8, 2025

The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and ...

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Melissa Rosen

The Future of Restaurant Technology: How Robotics Can Transform Your Bottom Line

By Melissa Rosen Nov 13, 2024

In today’s highly competitive restaurant industry, operators are under more pressure than ever to deliver exceptional ...

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Chuck Kelley

Hotel Success Today – The GM Factor

By Chuck Kelley Oct 16, 2024

Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of ...

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James Samson

Optimizing Menu Engineering for the Hospitality Industry

By James Samson Oct 2, 2024

Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations. ...

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Cayuga Hospitality Consultants logo

The Pros and Cons of Using H-2B and J-1 Visa Employees in the Hospitality Industry

By Cayuga Hospitality Consultants Sep 25, 2024

The hospitality industry is a dynamic sector characterized by fluctuating demands and a diverse customer base.  ...

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