Operations & Management
Operations Articles and Case Studies
Hoteliers: For Those About to Rage….
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the ...
Read More
Time Off for Salaried Employees: Are You Navigating the Legal Maze Correctly?
“Can I have the day off without pay?”, asked the manager. Amanda was the new Sales Manager. She wanted a few ...
Read More
Creating the Wow Factor in Hospitality
We have all heard of the Wow Factor. We see it in architecture, the view, the interiors of a resort or ...
Read More
Menu Price Increases Need a Quick Reverse Course
When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of ...
Read More
Six pitfalls for full-service hotel development
Part 1: Two pitfalls for full-service hotel development Hotel development is a complex undertaking. It requires little ...
Read More
The Next Achievement in Hotels: Quiet Luxury
“IFYKYK” is the unspoken acronym for quiet luxury. It has sprawled beyond HBO’s ‘Succession’ fashion and is ...
Read More
