The transformation of the foodservice business model to incorporate restaurant sustainable practices is not simple, but momentum is making it easier and more important than ever. Using carefully established strategies have proven to both produce a profit bonus and enhance community image to operators who use them intelligently.

Restaurant expense loss controls and regular management can be the difference between restaurant success and failure. Bringing in a third-party to review all expense categories, purchase and receiving processes and policies, maintenance and operating procedures will result in increased profits.

How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship between OTAs and hoteliers isn’t a perfect marriage but there are ways to make the best of it and put more money back in our pockets!

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a step further by not only providing the analysis, but also defining sustainable solutions.

Cayuga Hospitality Consultant’s Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.

A common question for hotel and restaurant operators is: How do I get insurance that effectively covers my operation for the lowest price available? While insurance is a complex topic with many intricate layers, the answer to this specific question is fairly simple – control the process. When you ask for a certain grade of […]

No stars…we need everyone! In the hospitality industry more so than any other, knowing how to replace the individual excellence model in favor of building effective workgroups is vital. Across the world, a competitive spirit is instilled on our children from a very early age. It is from that point onward which gives us armies […]

If I have learned anything after twenty years of managing engineering departments it’s this: the most successful engineers thrive in an environment where their leadership has a thorough understanding and appreciation for what the hotel’s maintenance team does, and how its efforts contribute to the overall success of the property. Sounds obvious, right? But how […]

Hospitality operators borrow money from lenders in various manners. Whether you borrow from a local community bank or complete a commercial mortgage backed securities (CMBS) transaction on Wall Street, in the loan documents you will be required to maintain a certain level of insurance. And with this comes stipulations that may be a tad burdensome […]