Operations & Management
Operations Articles and Case Studies
The Pros and Cons of Using H-2B and J-1 Visa Employees in the Hospitality Industry
The hospitality industry is a dynamic sector characterized by fluctuating demands and a diverse customer base. ...
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The Hospitality Customer You Didn’t Train For
Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and ...
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Road Trippin’ is the Vibe as Travel Slows Across the U.S.
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening ...
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Hoteliers: For Those About to Rage….
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the ...
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Time Off for Salaried Employees: Are You Navigating the Legal Maze Correctly?
“Can I have the day off without pay?”, asked the manager. Amanda was the new Sales Manager. She wanted a few ...
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Creating the Wow Factor in Hospitality
We have all heard of the Wow Factor. We see it in architecture, the view, the interiors of a resort or ...
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