Operations & Management Diagnosis
Find consultants who have been owners, executive management, and hotel asset managers to deliver actionable advisory services and solutions that:
- Create hotel value
- Mitigate risk
- Improve operating efficiencies
- Financial results
Meet Our Consultants
Chuck Kelley
Positioning & Asset Operations
Sunjoy Sharma
Management, Marketing, Leadership
Peter Van Allen
Non-Rooms and Rooms Pricing Strategies
Gary Isenberg
Hotel Stakeholder Advocacy & Development
Charles Oswald
Hotel & Asset Mgmt, Hotel Underwriting
James Samson
Food, Beverage, and Restaurants
Haydee Cruz
Digital Marketing and Market Analysis
Shirley Whelan
F&B Concept Development & Management
Michael Pleninger
Hotel Development & Management
Frank Schuetzendorf
Food & Beverage Concept Development
Greg Riehle
Legal, Risk Management, Arbitration
Scott Brown
Audio Visual Services & Infrastructure
Javier Leon
Engineering, MEP Review, CapEx Planning
John Berndt
Operations & Asset Management
Mandy Murry
Independent Hotel Coaching
Leah Crump
Luxury Wellness & Spa Consultant
Jeff Hope
Finance, Operations & Risk Management
Connor Vanderholm
Total Revenue Management & Task Force
Sean Flakelar
Luxury Boutique Resort & Restaurant Ops.
Jay Landfair
Asset Management/PIP/Project Management
Ken Edwards
Receivership, Asset Management, Training
Alan Someck
Expert Witness, Foodservice Operations
Don Farrell
Sales, Service & Leadership Training
Tom Lambrecht
Debt Restructuring, Loan Packaging
Joseph Cozza
Catering Sales & Event Operations
Stacy Moore
Foodservice Concepts & Strategies
Juliette Gust
Ethics, Compliance, Anti-Fraud
James Miles
Independent Resort Ops & Development
Perry Smith
Restaurant & Club Operations, PR, Branding
Larry Spelts
Hotel Development & Repositioning
Holleigh Alexander-Ramsey
Spa, Wellness, Recreation, & Branding
Dan Voellm
Asset Management & Valuations
Rick Blackburn
Sales Optimization & Growth Strategies
Eric Rubino
Acquisitions/Investment/Deal Structuring
Chuck Simikian, SPHR, SHRM-SCP
HR Consultant, Trainer, Interim Director
Preston Rideout
Nightclub and Dram Shop Expert
Melissa Rosen
F&B Concept/Branding/Revenue Strategies
Stewart Kiely
Design/Project Management/Sustainability
What type of Operations & Management Consultant are you looking for?
Operations & Management Diagnosis Consulting Services
Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service.
From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to optimize revenue streams.
Do you have the right hotel management company operating your property? Do you have the right management team? Is the product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.
Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.
Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry.
Operating Efficiencies Consulting Services
Our expert consultants can improve revenue by identifying areas where your hotel or property can reduce costs and increase efficiency by helping you to identify areas where improvements can be made that will lead to more revenue. Your hotel can benefit from efficiencies such as optimizing your supply chain, energy use, staff, and other operational expenses.
Profit and Loss Consulting Services
Doing a profit and loss (P&L) review of supplies and equipment can help improve your hotel or property’s revenue. This includes identifying areas where your hotel can increase prices, create new revenue streams, improve purchasing systems or supplier relationships, or discovery areas where your property can increase its marketing efforts.
Hotel Evaluations Consulting Services
Also known as secret shopper consulting services, can improve your revenue by identifying areas where your hotel is not meeting brand standards, cleanliness, safety, and other key performance indicators. By conducting in-depth evaluations, our consultants will discover areas where improvements are needed, and establish steps to address these issues.
Integrate Hotel Coaching For Optimal Hotel Success
Beyond diagnosis and consulting, Cayuga Hospitality offers dedicated Hotel Coaching that is designed to empower your ownership, asset managers, executive leadership, and management teams to achieve sustainable successful properties. Coaches work often with independent hotels, boutique establishments, select-service locations, chain affiliates, full-service hotels, resorts, and extended-stay hotels.
Hotel Coaching services are a valuable addition to the stages of your engagement with Cayuga Hospitality:
- Use hotel coaching services as a complement to consultations. Alongside an Operations & Management Diagnosis, Operating Efficiencies Report, Profit & Loss Report, or Hotel Evaluation, coaching can provide additional support to ensure the thorough and effective implementation of recommended strategies and best practices.
- Hotel coaching can introduce your hospitality facility to a strong or new beginning. If you’re seeking expert guidance to proactively address specific challenges or enhance your team’s capabilities, coaching can serve as an initial step towards achieving operational and financial goals.
- If your facility needs post-service evaluation, hotel coaching may be very applicable. After implementing changes based on the consulting services that you received, coaching can provide any necessary reinforcement and accountability to solidify improvements and ensure long-term sustainability.
Hotel Coach
To learn more about how Cayuga Hospitality’s tailored Hotel Coaching services can provide actionable advisory services and solutions for your unique needs, we encourage you to contact us to connect with one of our experienced consultants. We will work with you to understand your specific objectives and develop a coaching program designed to drive tangible results.
Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decision regarding their asset.
