The International Network of Hospitality Consulting Professionals

Operations & Management Diagnosis Consulting Services

Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service. Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry. 

From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to impact revenues streams and profitability. 

Do you have the right hotel management company operating your property? The right management team? Is product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.

Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.

Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decisions regarding their asset.

Our Operations & Management Diagnosis Consultants

David Adler

Driving events and meetings demand, profitability and efficiency in a post covid world with smart technology, up to date strategies and creative solutions for leadership and innovation.

View Profile

Katie Benson

Hospitality professional with extensive international operational, development and asset management experience with assignments in Asia Pacific, Middle East, Europe, UK, USA.

View Profile

John Berndt

Senior advisor for multi-use projects for International brands, independent owners/developers on hospitality operations programing and development.

View Profile

Scott Brown

With over 25 yrs blurring the lines between A/V, technology and creativity, Scott will provide solutions in the demanding Corporate & Social audio visual space, drive revenue, service and retention.

View Profile

Joseph Cozza

Leadership experience in catering sales and event operations. Expertise in creating actionable plans that drive sales, event excellence, and profit. Focus on quality, accountability, and results.

View Profile

Haydee Cruz

Helping hotels to reach targeted market segments, securing and implementing lucrative sales strategies, developing innovative operating practices to ultimately yield profits.

View Profile

Stephen Darling

Experience in planning and development consulting for owners and architects, Stephen's approach creates the road to profitability plus fresh shrewd insights for the future.

View Profile

Robert Gary Dodds

Decades of experience as a VP Human Resources, and 50 years working with global and regional brands in luxury to full-service Hotels in the Asia Pacific, The Americas, Europe, and the Middle East and Africa regions, as well as the Caribbean and Latin America.

View Profile

Ken Edwards

Expert in Receivership Management. Visionary hotelier with 20+ years experience building, operating and developing hotels throughout the country, and disruptive approach towards future of hospitality.

View Profile

Cara Federici

A luxury-lifestyle entrepreneur, brand creator and operator, Cara Federici's extensive design, digital marketing, web development, revenue strategy and sales expertise deliver proven methodologies to create and scale hospitality brands.

View Profile

Anjani Gandhi

Coach, Hotelier & HR professional known for building systems, developing training programs & competency frameworks, expert in the HR, M&A, & intuitive analysis of human behavior.

View Profile

Juliette Gust

Ethics and Compliance, Anti-Fraud and Anti-Corruption, and Global Internal Investigations program development and implementation specialist.

View Profile

Steve Heitzner

Hospitality sales & marketing expert - advising clients on strategic & tactical imperatives designed to maximize top line revenues. Develop innovative sales, marketing & revenue strategies to drive profitable growth.

View Profile

Gary Henkin

WTS International specializes in providing both design consultancy and management services for spas, fitness/wellness centers and leisure facilities throughout the world.

View Profile

Andrew Huzyk

Delivering strategy, solutions, and value through technology and low voltage expertise; specializing in boutique and luxury new builds, renovations, and conversions.

View Profile

Mark Keith

Mark can reveal root cause & solutions underperforming hotels or companies. Replace or transform leaders. Simplify structure or hierarchy. Reset company culture. Shift KPI’s to what’s important for results that matter.

View Profile

Chuck Kelley

An expert in hotel operations, optimizing financial performance, strategic positioning and brand management, from select service to the luxury tier.

View Profile

Tom Lambrecht

Has managed over $230 Million in debt relief and or restructure. Expert in feasibility & marketing studies, loan packaging, budget & marketing plans for debt restructure.

View Profile

Stacy Moore

Foodservice expert specializing in airports and other non-traditional venues, Stacy assists clients with performance analysis and strategy development.

View Profile

Timothy O'Mara

Food and beverage consultant specializing in Request for Proposal (RFP), master planning, proforma development, and operational consulting for Higher Ed and Employee Dining.

View Profile

Need to Speak to Someone?

Text