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Operations & Management Diagnosis

Find consultants who have been owners, executive management, and hotel asset managers to deliver actionable advisory services and solutions that:

What type of Operations & Management Consultant are you looking for?

Operations & Management Diagnosis Consulting Services

Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service.
From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to optimize revenue streams.
Do you have the right hotel management company operating your property? Do you have the right management team? Is the product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.
Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.
Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry.

Operating Efficiencies Consulting Services

Our expert consultants can improve revenue by identifying areas where your hotel or property can reduce costs and increase efficiency by helping you to identify areas where improvements can be made that will lead to more revenue. Your hotel can benefit from efficiencies such as optimizing your supply chain, energy use, staff, and other operational expenses.

Profit and Loss Consulting Services

Doing a profit and loss (P&L) review of supplies and equipment can help improve your hotel or property’s revenue. This includes identifying areas where your hotel can increase prices, create new revenue streams, improve purchasing systems or supplier relationships, or discovery areas where your property can increase its marketing efforts.

Hotel Evaluations Consulting Services

Also known as secret shopper consulting services, can improve your revenue by identifying areas where your hotel is not meeting brand standards, cleanliness, safety, and other key performance indicators. By conducting in-depth evaluations, our consultants will discover areas where improvements are needed, and establish steps to address these issues.
Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decision regarding their asset.

Meet Our Operations & Management Diagnosis Consultants

Charles Oswald

Asset Management, Acquisition Strategies

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Stacy Moore

Foodservice Concepts & Strategies

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Jeff Foster

Hospitality, Theme Parks, Zoological

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Simon Fricker

Luxury Boutique Hotelier & Restaurateur

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James Miles

Independent Resort Ops & Development

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Joanne Richardson

HVAC, Digital Bldg Tech, ESM Strategies

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James Samson

Food, Beverage, and Restaurants

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Preston Rideout

Nightclub and Dram Shop Expert

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Connor Vanderholm

Total Revenue Management & Task Force

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Cara Federici

Branding, Marketing & Feasibility

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Gary Isenberg

Hotel Owner Advocacy & Development

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Don Farrell

Sales, Service & Leadership Training

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Joseph Cozza

Catering Sales & Event Operations

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Ken Edwards

Receivership, Asset Management, Training

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John Berndt

Operations & Asset Management

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Jim Lopolito

Restaurant, Catering & Country Club

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Michael Pleninger

Hotel Development & Management

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Jeff Hope

Finance, Operations & Risk Management

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Rick Blackburn

Sales & Growth Strategies

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Stewart Kiely

Design/Project Management/Sustainability

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Mandy Murry

Independent Hotel Coaching

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Scott Brown

Audio Visual Services & Infrastructure

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Dan Voellm

Asset Management & Valuations

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Larry Spelts

Hotel Development & Repositioning

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Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

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Jay Landfair

Asset Management/PIP/Project Management

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Greg Riehle

Legal, Risk Management, Arbitration

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Chuck Kelley

Positioning & Asset Operations

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Fred Neuville

Chef, Restaurateur, Operations

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Ken Widmaier

Asset Mgmt, Operations, LOI/HMA Review

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Frank Schuetzendorf

Food & Beverage Concept Development

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Andrew Huzyk

IT Systems Design & Technology

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Haydee Cruz

Digital Marketing and Market Analysis

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Chuck Simikian

HR Consultant, Trainer, Interim Director

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Stephen Lipinski

Restaurant Profitability, Expert Witness

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Perry Smith

Restaurant & Club Operations, PR, Branding

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Shirley Whelan

F&B Concept Development & Management

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Alan Someck

Expert Witness, Foodservice Operations

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