All Consultants / Leah Crump
Leah Crump
Luxury Wellness & Spa Consultant
Innovative luxury hotel consultancy focused on wellness and spas. We use deep industry knowledge and proprietary strategies to quickly understand and activate vision, identity, and opportunities.
Key Consulting Services
- Luxury Hospitality Wellness Consultant
- Spa, Fitness & Wellness Facility Design and Development
- Spa & Wellness Branding, Product Selection, Services Menu
- Luxury Hotel & Resort Spa and Wellness Operations Strategies
- Luxury Hospitality Wellness Speaker
Expertise
As an award-winning luxury hospitality wellness consultant with a deep understanding of the wellness space, I have two decades of experience driving strategic and sustainable growth for high-end properties across the globe. As a thought leader, I provoke the synergy of technology with the hospitality wellness space, ask me anything! I specialize in development, pre-opening, and renovation, providing customized solutions to complex hospitality challenges. With a track record of success, I have consulted with some of the top names in the industry, including Fontainebleau, Omni, and The Ritz-Carlton, delivering elevated experiences across all key moments of the guest visit. My skills include deep operational design and development, financial management strategy, vendor procurement and relationship building.
Background
- Leah services her spa asset executives and wellness team leaders in a collaborative style. She is highly sought after for her skillful and intuitive solutions to historically complex property issues. With her extensive spa and wellness experience she has developed rich vendor partnerships and is able to advise in areas of product and equipment procurement, as well as facility design. Leah is an expert in operations including hiring and training, policies and procedures, financial management and forecasting, yield management, work flow systems, spa software selection and implementation, retail strategies, establishing protocols to elevate guest experience, and leadership mentorship. In addition to Leah’s consulting work, she has held various property level leadership roles, including Spa Director and Corporate Trainer, and began her career in luxury hospitality as a spa therapist.