Our Services
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Operations & Management
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Hospitality Facilities Management, Engineering and Technology
Hospitality Facilities Management & Engineering Consulting
Our hospitality facilities management consultants improve property appearance, manage maintenance contracts, oversee operating efficiency, and provide CapEx planning and project management. We help building owners and operators with a wide range of facility building management systems for many types of properties.
Meet Our Hospitality Facilities Management, Engineering and Technology Consultants
Walter O'Connell
Hotel Valuation & Cost Segregation
Stewart Kiely
Design/Project Management/Sustainability
Scott Brown
Audio Visual Services & Infrastructure
James Kuester
Interior and Experience Design
Javier Leon
Engineering, MEP Review, CapEx Planning
What is your facility type?
Hotel
Hotel Facility Upgrades
The hospitality industry is rapidly evolving, and keeping your hotel facilities up-to-date is crucial to maintaining a competitive edge. Facility upgrades go beyond aesthetics; they encompass everything from energy-efficient lighting systems to state-of-the-art guest amenities.
Our approach begins with a comprehensive assessment of your current facilities, identifying areas that need improvement or modernization. We then develop a detailed upgrade plan that aligns with your brand identity and operational goals, ensuring a seamless integration of new features and technologies.
Upgraded facilities not only enhance the guest experience but also improve operational efficiency and reduce long-term maintenance costs. Investing in modern facilities can significantly boost your hotel’s reputation and market position, leading to increased bookings and higher guest satisfaction rates.
Hotel Energy Management
Energy efficiency is more than just a trend; it’s a necessity in today’s environmentally conscious world. Implementing energy management solutions in your hotel can lead to substantial cost savings and sustainability benefits.
Our energy management services start with a thorough audit of your hotel’s energy consumption. We identify inefficiencies and propose solutions such as LED lighting, smart thermostats, and renewable energy sources. We also assist in implementing these solutions and provide ongoing monitoring to ensure optimal performance.
Reducing energy consumption not only lowers operational costs but also enhances your hotel’s sustainability profile, appealing to eco-conscious travelers. This commitment to sustainability reflects your brand reputation.
Hotel Environmental Sustainability Consulting
As the hospitality industry becomes increasingly focused on sustainability, environmental consulting services are essential to help hotels minimize their environmental impact while enhancing operational efficiency.
We work closely with your hotel to develop a comprehensive sustainability strategy, including waste reduction, water conservation, and energy efficiency initiatives. Our consultants assess your current practices, identify areas for improvement, and provide actionable recommendations to help you meet sustainability goals.
Implementing sustainable practices not only reduces your hotel’s environmental footprint but also resonates with today’s environmentally conscious guests. This can lead to increased loyalty, positive brand perception, and long-term cost savings through efficient resource management.
Resort
Resort Engineering Solutions
Resorts are complex operations that require robust engineering solutions to maintain and enhance their facilities. From HVAC systems to water management, engineering plays a critical role in ensuring guest comfort and safety.
Our engineering team conducts detailed assessments of your resort’s infrastructure, identifying areas for improvement. We then design and implement solutions that enhance the efficiency, safety, and reliability of your resort’s systems, including mechanical, electrical, and plumbing (MEP) services.
Optimized engineering solutions ensure that your resort operates smoothly, providing guests with a comfortable and safe environment. These improvements can also reduce energy consumption, lower maintenance costs, and extend the lifespan of your facilities.
Resort Facility Upgrades
Modernizing your resort’s facilities is essential to staying competitive in the hospitality industry. Upgrades can range from guest room renovations to the installation of eco-friendly technologies.
We begin by conducting a thorough evaluation of your resort’s facilities, identifying areas that require enhancement. Our team then develops a comprehensive upgrade plan that aligns with your resort’s brand and operational goals, ensuring a seamless implementation.
Upgraded facilities not only improve guest satisfaction but also enhance your resort’s reputation, leading to increased bookings and repeat visits. Additionally, modern facilities can improve operational efficiency and reduce long-term maintenance costs.
Resort Facility Regulatory Compliance
Compliance with local, state, and federal regulations is a critical aspect of resort management. Ensuring that your resort meets all regulatory requirements is essential to avoiding penalties and maintaining a safe environment for guests and staff.
Our consultants conduct thorough compliance audits, reviewing all aspects of your resort’s operations to identify potential issues. We then provide actionable recommendations and assist in implementing necessary changes to ensure full compliance.
Adhering to regulatory standards protects your resort from legal liabilities and enhances the safety and well-being of your guests and staff. Compliance also contributes to your resort’s reputation as a trusted and responsible establishment.
Are you ready to discuss solutions of Hospitality Facilities Management & Engineering?
Conference Center
Conference Center Optimization
Maximizing the use of space is crucial in conference centers, where the ability to host large events without compromising on comfort or functionality is key. Space optimization ensures that your conference center can accommodate diverse events and guest needs.
Our consultants assess your current layout and recommend adjustments to improve traffic flow, increase seating capacity, and enhance the overall functionality of your spaces. This may involve reconfiguring meeting rooms, optimizing AV setups, or creating multi-functional areas that can adapt to different types of events.
By optimizing your conference center’s space, you can host more events, increase attendee satisfaction, and maximize revenue potential. This not only improves the guest experience but also enhances your conference center’s reputation as a top choice for events.
Conference Center Vendor Management
Successful conference center operations rely heavily on the quality and reliability of vendors, from catering to AV services. Effective vendor management ensures that you receive the best products and services at competitive prices.
We assist in selecting, negotiating, and managing vendor relationships, ensuring that your conference center benefits from high-quality products and services. We also monitor vendor performance to ensure consistency and adherence to agreed-upon standards.
Strong vendor relationships lead to better pricing, reliable service delivery, and higher-quality products, all of which contribute to the smooth operation of your conference center. Effective vendor management can also free up time and resources, allowing you to focus on delivering exceptional events.
Strategies to Grow and Maintain your Conference Center
Conference centers face unique challenges when it comes to growth and maintaining operations, particularly in a competitive market. Strategic planning and operational management are key to sustaining and expanding your business.
Our approach begins with a thorough assessment of your current operations, identifying areas for improvement and growth potential. We then develop a tailored strategy that includes operational enhancements, staff training, and marketing initiatives designed to drive growth and ensure long-term success.
Implementing growth strategies and maintaining efficient operations are essential to the success of your conference center. By focusing on both the short-term needs and long-term goals, we help you achieve sustainable growth while maintaining the high standards your clients expect.
Spa
Spa Facility Technology Management
Technology plays an increasingly significant role in the operations of modern spas, influencing everything from booking systems to the delivery of services. Integrating the right technology can elevate the guest experience, streamline operations, and set your spa apart in a competitive market.
Our approach to technology management begins with a thorough evaluation of your spa’s current systems, identifying areas where technology can enhance efficiency and guest satisfaction. We then recommend and integrate state-of-the-art solutions tailored to your specific needs, such as automated booking systems, smart treatment rooms, and personalized digital experiences for guests. Throughout the process, we ensure that the technology is seamlessly integrated into your operations, providing training and support to your staff to maximize the benefits.
Effective technology management enhances the guest experience by providing convenience, personalization, and efficiency. By leveraging advanced technology, your spa can offer innovative services that attract new clients and retain existing ones, while also improving operational efficiency and reducing costs.
Spa Facility Upgrades
As the wellness industry continues to evolve, staying current with trends and guest expectations is crucial. Modernizing your spa facilities not only keeps your business competitive but also improves the overall guest experience and increases the property’s value.
We start by conducting a comprehensive assessment of your spa’s current facilities, identifying areas that require modernization or enhancement. This might include upgrading treatment rooms with the latest wellness technology, redesigning common areas to reflect contemporary aesthetics, or incorporating eco-friendly features. Our team develops a detailed upgrade plan that aligns with your brand’s vision and operational goals, ensuring a smooth implementation process that minimizes disruption to your services.
Facility upgrades improve guest satisfaction by providing a more luxurious and modern environment, which can lead to higher customer retention and increased referrals. Additionally, a well-maintained, up-to-date spa can command higher prices, contributing to greater profitability and a stronger market position.
Spa Facility Regulatory Compliance
The spa industry is subject to a variety of local, state, and federal regulations designed to ensure the safety and well-being of clients. Compliance with these regulations is essential to avoiding legal issues and maintaining a reputation for safety and professionalism.
Our regulatory compliance services begin with a thorough audit of your spa’s operations, assessing adherence to relevant health and safety standards. We review areas such as sanitation procedures, staff certifications, and the handling of hazardous materials. Based on our findings, we provide actionable recommendations to address any compliance gaps and assist in implementing necessary changes to meet regulatory requirements.
Ensuring regulatory compliance protects your spa from potential fines and legal action, while also safeguarding the health and safety of your clients and staff. By adhering to the highest standards, your spa can build trust with customers and enhance its reputation as a safe and reliable wellness destination.
Restaurants
Restaurant Facility Preventive Maintenance
In the fast-paced restaurant industry, equipment downtime can lead to significant revenue losses. Preventive maintenance is key to ensuring that your kitchen and dining areas operate smoothly without interruptions.
We work with you to develop a customized maintenance schedule that covers all critical equipment, from kitchen appliances to HVAC systems. Regular inspections and proactive repairs are conducted to prevent unexpected breakdowns.
Preventive maintenance minimizes the risk of costly equipment failures, ensuring that your restaurant remains operational at all times. This proactive approach not only saves money in the long run but also contributes to a more consistent and enjoyable dining experience for your guests.
Restaurant Facility Space Optimization
Efficient use of space is crucial in the restaurant industry, where maximizing seating capacity without compromising comfort is a fine balance to strike. Space optimization can enhance both the guest experience and your bottom line.
Our consultants assess your current layout and recommend adjustments to improve traffic flow, increase seating capacity, and enhance the overall ambiance. This may involve reconfiguring furniture, optimizing kitchen space, or implementing multi-functional areas.
By optimizing your restaurant’s space, you can accommodate more guests, reduce wait times, and create a more inviting atmosphere. This not only improves customer satisfaction but also boosts revenue by increasing your restaurant’s capacity to serve more patrons.
Restaurant Facility Vendor Management
Successful restaurant operations rely heavily on the quality and reliability of vendors. Effective vendor management ensures that you receive the best products and services at competitive prices.
We assist in selecting, negotiating, and managing vendor relationships, ensuring that your restaurant benefits from high-quality ingredients, equipment, and services. We also monitor vendor performance to ensure consistency and adherence to agreed-upon standards.
Strong vendor relationships lead to better pricing, reliable supply chains, and higher-quality products, all of which contribute to the smooth operation of your restaurant. Effective vendor management can also free up time and resources, allowing you to focus on delivering exceptional dining experiences.
Casino
Casino Technology Management
Technology is at the heart of casino operations, from gaming systems to security and surveillance. Managing these technologies effectively is crucial to providing a seamless and secure gaming experience for guests.
We evaluate your casino’s existing technology infrastructure, identifying opportunities for upgrades and enhancements. Our team implements advanced gaming systems, enhances cybersecurity measures, and ensures that all technology is integrated seamlessly into your operations.
Efficient technology management enhances the guest experience, improves operational efficiency, and ensures the security of your casino’s operations. By staying ahead of technological advancements, your casino can offer innovative gaming experiences that attract and retain customers.
Casino Energy Management
Casinos are energy-intensive operations, making energy management a top priority. Implementing energy-efficient solutions can significantly reduce operational costs while supporting sustainability initiatives.
Our energy management services begin with a comprehensive audit of your casino’s energy consumption. We identify inefficiencies and recommend solutions such as LED lighting, smart HVAC systems, and energy-efficient gaming equipment. We also assist in implementing these solutions and provide ongoing monitoring to ensure optimal performance.
Reducing energy consumption not only lowers operational costs but also enhances your casino’s sustainability profile. This commitment to energy efficiency can improve your brand reputation and attract eco-conscious customers.
Casino Facility Preventive Maintenance
Preventive maintenance is essential in ensuring the continuous operation of your casino’s gaming and non-gaming facilities. Regular maintenance helps to prevent equipment failures and minimize downtime, ensuring a seamless experience for guests.
We work with your team to develop a customized preventive maintenance schedule that covers all critical equipment, from gaming machines to HVAC systems. Regular inspections and proactive repairs are conducted to prevent unexpected breakdowns and extend the lifespan of your equipment.
Preventive maintenance minimizes the risk of costly equipment failures and ensures that your casino remains operational at all times. This proactive approach not only saves money in the long run but also contributes to a more consistent and enjoyable experience for your guests.
Club
Club Facility Upgrades
Modernizing your club’s facilities is essential to staying competitive and attracting members. Facility upgrades can range from updating fitness equipment to enhancing lounge areas with modern amenities.
We start by assessing your club’s current facilities, identifying areas that need improvement or modernization. Our team then develops a detailed upgrade plan that aligns with your club’s brand and member expectations, ensuring a seamless integration of new features and technologies.
Upgraded facilities not only enhance the member experience but also improve operational efficiency and reduce long-term maintenance costs. Investing in modern facilities can significantly boost your club’s reputation and member retention, leading to increased membership and revenue.
Club Engineering Solutions
Clubs require reliable engineering solutions to maintain their facilities and provide a safe and comfortable environment for members. From HVAC systems to pool maintenance, engineering is crucial to the smooth operation of your club.
Our engineering team conducts detailed assessments of your club’s infrastructure, identifying areas for improvement. We then design and implement solutions that enhance the efficiency, safety, and reliability of your club’s systems, including mechanical, electrical, and plumbing (MEP) services.
Optimized engineering solutions ensure that your club operates smoothly, providing members with a comfortable and safe environment. These improvements can also reduce energy consumption, lower maintenance costs, and extend the lifespan of your facilities.
Club Procurement Strategies
Effective procurement strategies are essential to maintaining the quality and consistency of your club’s offerings. Whether it’s sourcing fitness equipment, food and beverage supplies, or other amenities, strategic procurement ensures that your club meets its operational and member satisfaction goals.
We work closely with your team to identify procurement needs, develop sourcing strategies, and negotiate with suppliers to secure the best products and services at competitive prices. Our consultants also provide ongoing support to manage vendor relationships and monitor product quality.
Implementing strategic procurement practices helps your club maintain high standards, reduce costs, and ensure reliable supply chains. This contributes to a consistently high-quality member experience and supports the long-term success of your club.
Laundromat
Laundromat Leadership in Energy and Environmental Design (LEED)
Pursuing LEED certification is a powerful way to demonstrate your commitment to sustainability and environmental responsibility. LEED-certified facilities are recognized for their energy efficiency, water conservation, and sustainable building practices.
Our LEED consulting services guide you through the certification process, from the initial assessment to the implementation of sustainable practices. We help you identify opportunities to reduce energy and water usage, enhance indoor environmental quality, and utilize sustainable materials in your facility’s design and operation.
Achieving LEED certification not only enhances your facility’s environmental performance but also boosts your reputation as a leader in sustainability. This can attract eco-conscious customers, improve operational efficiency, and potentially qualify your facility for tax incentives and other financial benefits.
Laundromat Preventive Maintenance
Preventive maintenance is essential in ensuring the continuous operation of your laundromat or cleaner’s equipment. Regular maintenance helps to prevent equipment failures and minimize downtime, ensuring a seamless experience for customers.
We work with your team to develop a customized preventive maintenance schedule that covers all critical equipment, from washing machines to dryers and HVAC systems. Regular inspections and proactive repairs are conducted to prevent unexpected breakdowns and extend the lifespan of your equipment.
Preventive maintenance minimizes the risk of costly equipment failures and ensures that your laundromat or cleaner remains operational at all times. This proactive approach not only saves money in the long run but also contributes to a more consistent and enjoyable experience for your customers.
Laundromat Emotional Design Tactics for Customer Experience
Creating an emotionally engaging experience is crucial in the competitive laundromat and cleaner industry. Emotional design strategies focus on crafting an environment that resonates with customers on a personal level, enhancing their overall experience.
We begin by assessing your current facility design and customer journey, identifying areas where emotional connections can be strengthened. Our team then develops and implements design strategies that incorporate elements such as lighting, color schemes, and layout to evoke positive emotions and create a welcoming atmosphere.
Implementing emotional design strategies enhances customer satisfaction and loyalty, leading to repeat business and positive word-of-mouth. By creating a memorable and emotionally engaging experience, your laundromat or cleaner can differentiate itself from competitors and build a strong, loyal customer base.
