The International Network of Hospitality Consulting Professionals

Artificial Intelligence Meets Hospitality

Let’s face it, the world is technology centric – there is no going back. As we move past the setbacks of 2020, a new year means new innovations. Enter: the convergence of artificial intelligence and the hospitality industry. A technology born in the 1950’s, AI has finally found its place in our home away from […]

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Motel in the Desert

Stress Test Before You Invest: Hotel Supply

For better or worse, the decimation of the hospitality industry as a result of the COVID-19 pandemic has piqued the interest of investors.  Private equity firms are raising new rounds of funding; SPACs are being created for the purpose of buying up distressed restaurants; and all sorts of new, opportunistic capital is sniffing around. Among […]

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Red Flag Fraud

Identify Red Flags for Hotel Fraud

Pride, greed, lust, envy, gluttony, wrath and sloth are commonly referred to as “The Seven Deadly Sins”. In the world of forensic accounting there is a somewhat similar collection of cautioning indicators called Red Flags. Unfortunately for us, the Red Flag list is not limited to seven “sins”. As you can imagine, for every hotel’s […]

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Mastering The Art of The Interview in Today’s Job Market

There is a reason why professional athletes practice so often. It isn’t that they don’t know how to play the sport they are being paid to play. The reason why professionals practice is so that they succeed the first time.  You never get a second chance to make a first impression. This same reasoning applies […]

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ThinkUp Enterprises - Lily Mockerman and Kathryn Baker

5 Scary Topics for your Next Hotel Strategy Meeting

The absolute best Hotel Strategy Meetings are many things – engaging, animated, results–oriented, productive, decisive, relevant, and maybe even enjoyable. We like to say that this meeting should be the single most important hour of the week for strategy and decision-making. So why would we want to bring scary into this meeting? Because the world […]

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How Hospitality Can Get Back To Business

A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands were being introduced at a never before seen pace (e.g., Hilton’s Tru and MOTTO, IHG’s Avid and VOVO) Existing brands were being upgraded, new companies were getting into the travel business (e.g., LVMH’s acquisition of Belmond and launch of […]

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Leadership & Legacy: How Will You Be Remembered?

We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be swirling around us. As the lodging and F&B industry begins to reemerge from the pandemic induced shutdown, we will need true leadership. So, what does a good leader actually look like or act like? […]

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Pending Storm

Crisis Management for Pandemic, Hurricane or Terrorist Threat

What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe or a terrorist threat the opportunity for success is driven by preparedness. By this we mean proactive planning, mock drills, learning from history, constant review, updating and never letting your guard down – you can’t make it up […]

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