All Consultants / Chiara Mecacci
Chiara Mecacci
Luxury Quality & Guest Experience
Helping luxury hotels assess and elevate service standards through tailored audits, actionable improvement plans, and targeted sales training.
Key Consulting Services
- Quality Assurance Audits & Reporting
- Quality Improvement Planning
- Sales Training Programs
- Luxury Brand Positioning
- Winery Brand Advisor
Expertise
Chiara specializes in helping hotels elevate performance and guest experience through detailed quality assurance audits, structured improvement planning, and targeted sales training. Her audits provide a comprehensive evaluation of service delivery, guest journey, and operational standards, resulting in clear, actionable reports that identify strengths, gaps, and opportunities for improvement. Building on these insights, Chiara can develop tailored Quality Improvement Plans designed to ensure alignment with luxury brand standards. In addition, Chiara designs and delivers customized training programs focused on sales and service excellence. Whether as part of a broader improvement strategy or as a standalone service, this approach combines practical techniques and real-world application of sales techniques to drive commercial results and elevate the overall guest experience.
Background
- Chiara began her career in marketing and sales in 2015 within international brand environments in the luxury fashion sector, developing a strong foundation in customer experience and premium brand positioning. She later joined Procter & Gamble, where she held several commercial and trade marketing roles, most recently as Senior Trade Marketing Manager responsible for selected brands in Italy. In this role, she led multi-channel strategies, monitored performance metrics, and ensured execution standards across premium distribution channels. Building on this experience, Chiara transitioned into consulting, initially supporting the development and positioning of her family-owned wine business, before specializing in luxury hospitality quality and guest experience. Today, she works as a Quality Specialist and Business Consultant, advising hospitality and luxury brands on service standards, guest journey, and brand alignment, helping elevate performance and ensure consistency with luxury positioning.
Professional & Other
In addition, she possesses strong communication and interpersonal skills, allowing her to work effectively with international teams and diverse stakeholders. She is fluent in Italian and English, with basic knowledge of French and Spanish, enabling her to operate comfortably in multicultural environments and across different hospitality markets.
Chiara holds a Master's Degree in Management & Governance from the University of Siena, Italy
Certified Professional Mystery Guest by IET - European Institute of Tourism
