How to gain loyal millennial hotel guests – or guests of any generation? It’s about genuine humility in service, impeccable cleanliness, creative thoughtful design, authentic knowledge of your neighborhood, and the guest, who is the purpose of our enterprise, our livelihood, and why we love hotels.

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a step further by not only providing the analysis, but also defining sustainable solutions.

Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot topics and interesting analyst and industry expert opinions and projections.

Cayuga Hospitality Consultant’s Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.

OTA’s may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA room nights to sustain occupancy?

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.

The goal of this paper is to highlight those actions that can change the experience of the customer during their stay by the design in the guestroom. Emotional design is one such tool.

A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in dollar terms to greatly improve your chances of getting hired.

Owners and management companies have a very murky legal environment where hotel management agreements are accompanied by contradictory and uncertain principles of common law.

The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. Here are 11 ideas to combat complacency.