For the love of incremental revenue, please say goodbye to the 4’s and 9’s with your hotel pricing strategy. Why do hotel prices frequently end in “9’? Traditionally, our hotel pricing strategy has been for rates to end in a “9” based on the psychology of getting as close to the next round number […]

Would you like to transform your hotel’s parking to become a highly profitable part of your hotel that attracts additional customers and revenue and improves your customer satisfaction? Expanding your valet parking can help you increase your hotel’s parking revenue, profit and customer satisfaction.

Just like a winning football team, hospitality owners need a winning digital services playbook, great coaches and a quarterback to execute the plan.

Defining luxury in today’s world can be misleading. What is the true meaning of luxury and a luxury experience and how do we create it in today’s hospitality industry?

How to gain loyal millennial hotel guests – or guests of any generation? It’s about genuine humility in service, impeccable cleanliness, creative thoughtful design, authentic knowledge of your neighborhood, and the guest, who is the purpose of our enterprise, our livelihood, and why we love hotels.

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a step further by not only providing the analysis, but also defining sustainable solutions.

Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot topics and interesting analyst and industry expert opinions and projections.

Cayuga Hospitality Consultant’s Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.

OTA’s may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA room nights to sustain occupancy?

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.