Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.
Understanding how useful life affects hospitality property CapEx costs and decisions will help owners achieve highest and best use of their capital dollars.
The goal of this paper is to highlight those actions that can change the experience of the customer during their stay by the design in the guestroom. Emotional design is one such tool.
Most hotel management companies and hospitality asset owners are at the front end of CapEx planning for 2018 and beyond. Most participants in this planning will ask themselves, at one point or another; “Is CapEx planning a horrible waste of my time?”
A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in dollar terms to greatly improve your chances of getting hired.
Achieving, maximizing and sustaining cocktail profitability requires a foundation in fact, not conjecture. Bar math, production cost and recipe deviation rates dictate cocktail profitability.
Owners and management companies have a very murky legal environment where hotel management agreements are accompanied by contradictory and uncertain principles of common law.
The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. Here are 11 ideas to combat complacency.
The Colombian hotel market is currently in a price war with ADR falling, occupancy flat, room supply growth exceeding demand growth and OTAs are thriving in this environment. How then does a hotel achieve sustainable profitability?
In the negotiation of management agreements, owners take comfort from the performance test that in the most optimistic light will allow the hotel owner to terminate a management company that does not meet the standards of the performance test.