A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands were being introduced at a never before seen pace (e.g., Hilton’s Tru and MOTTO, IHG’s Avid and VOVO) Existing brands were being upgraded, new companies were getting into the travel business (e.g., LVMH’s acquisition of Belmond and launch of […]

The Capitol Theatre in Port Chester is a national historic landmark built in 1926. This 15,000 square foot building seated 1800 people. The building was refurbished and remodeled as a multi-concept entertainment venue to support private and semiprivate catered events. Let’s review the analysis of the situation, the outcome and how these findings can be […]

We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be swirling around us. As the lodging and F&B industry begins to reemerge from the pandemic induced shutdown, we will need true leadership. So, what does a good leader actually look like or act like? […]

What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe or a terrorist threat the opportunity for success is driven by preparedness. By this we mean proactive planning, mock drills, learning from history, constant review, updating and never letting your guard down – you can’t make it up […]

With hopes of transient drive market visiting hotels first, it is time to get creative to stimulate travelers that have been stuck at home.

When I decided to write this article, I picked up my laptop and headed to a neighborhood café to start my draft… Then I remembered what was going on… Back to the kitchen counter… These are truly unprecedented times. I wanted to share with you some thoughts I have around the potential unintended consequences connected […]

The restaurant industry is not dead.  It just became a temporary tragic victim within a global traumatic condition that threatens its very survival. There is a difference. There will be many restaurants that will end up closing permanently due to how they handle the overwhelming challenges now facing them and the industry.  However, there will […]

When, and how quickly, people get back to vacationing and traveling on a regular basis will most likely be determined by how safe they feel doing so. It’s the perceived safety that will be the ultimate determinant of when that travel recovery begins and also how robust it will be.

The damaging impact of COVID-19 upon the food industry is here and the aftermath may be a long road of corrections. There could be an upside with the replenishment of fish in our seas and better air quality, but joblessness and business closures are far from a good story. We will also have to expect wasted […]

There is no doubt that in March and April of 2020 presented some of the toughest times for the hospitality industry- EVER- affecting hotels, restaurants, OTA’s, travel consortia, airlines and cruise lines. Hit hard by the COVID-19 pandemic, the industry has been knocked down, but not out. Recovery will come, but when and in what […]