Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot topics and interesting analyst and industry expert opinions and projections.

Cayuga Hospitality Consultant’s Hotel Quality Assurance findings and Hotel Operations Analysis reports and recommendations include strategies to assist our clients in developing next steps for sustainable improvement.

OTA’s may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA room nights to sustain occupancy?

Cayuga Custom Solutions for the Hospitality Industry has been developed to meet the need for assistance in managing complex business challenges.

Having a strong CapEx planning system and process in place will help ensure that capital funds are only invested at their highest and best use.

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is that you can’t win with service alone; you have to get the other parts right as well. To be successful, the operator must understand his or her customer expectations, and consistently meet and exceed those expectations.

Understanding how useful life affects hospitality property CapEx costs and decisions will help owners achieve highest and best use of their capital dollars.

The goal of this paper is to highlight those actions that can change the experience of the customer during their stay by the design in the guestroom. Emotional design is one such tool.

Most hotel management companies and hospitality asset owners are at the front end of CapEx planning for 2018 and beyond.  Most participants in this planning will ask themselves, at one point or another; “Is CapEx planning a horrible waste of my time?”

A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in dollar terms to greatly improve your chances of getting hired.