What we have learned, is that we are all looking at the way hotels are staffed differently. Differently from both perspectives, the employer and the employee.

In conjunction with The Hotel School at Cornell University, William Carroll published this white paper on October 1, 2020. As a consulting member of Cayuga Hospitality Consultants, here is an excerpt from the paper: The Covid-19 pandemic is causing major disruptions in the travel and hospitality market and associated organizational and marketing strategies by hospitality […]

The buffet has been an integral part of many restaurant and other hotel food operations. For now, the buffet is just taking up space – an ugly reminder of better times. Buffets have a unique appeal to many customers if for no other reason than the visual of the food display – so many options […]

Why is Congress dragging their feet? This is the reality… the lodging industry is estimated to report a “50 percent, nearly $125 billion-dollar loss in 2020 making this year the worst year in history for the hotel industry, just the hotels and not travel overall. Oxford also reported that this will equate to a total […]

As liquidity pressure mounts on current owners, quality hotel opportunities are certainly going to come on the market (or off-market) at deep discounts, but the window of opportunity is likely to be brief.

The absolute best Hotel Strategy Meetings are many things – engaging, animated, results–oriented, productive, decisive, relevant, and maybe even enjoyable. We like to say that this meeting should be the single most important hour of the week for strategy and decision-making. So why would we want to bring scary into this meeting? Because the world […]

Hotels are seeing an uptick in negative reviews during Covid. The dynamics and the traveler are different now. Here are some strategies to managing your online reputation now.

When combined on a daily basis, these 3 forms of activity (Maintenance Routines, Growth Routines, Creative Thinking) can lead to developing a dynamic and highly productive operating system.

Hospitality marketing teams have a tough job to do these days.  Pivot, pivot – and pivot again.   As we all know, the familiar world around us has become quite unfamiliar, and, the predictable – unpredictable.  With so many situations up in the air, it often feels like a challenge to just stay sane. In light […]

Swiss hospitality leverages short time working arrangements to avoid huge layoffs. It worked before in times of crisis and seems to be paying off in 2020.