Operations & Management
Operations Articles and Case Studies
A New Digital Sheriff in Town: How Generative AI is Reshaping Hotel Marketing
Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are ...
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What the Department of Labor Says about Restaurant Managers Taking Tips & How to Stay Compliant
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant ...
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Keeping Hotel Projects on Track is Like Herding Cats
I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of ...
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Why Does 99% of All Hospitality Training Fail?
Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail ...
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When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the ...
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Integrating Wellness and Sustainability: Insights from the 2024 Conference
The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and ...
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