Operations & Management

Operations Articles and Case Studies

Chuck Simikian, SPHR, SHRM-SCP

What the Department of Labor Says about Restaurant Managers Taking Tips & How to Stay Compliant

By Chuck Simikian, SPHR, SHRM-SCP Mar 19, 2025

It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant ...

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Stewart Kiely

Keeping Hotel Projects on Track is Like Herding Cats

By Stewart Kiely Mar 12, 2025

I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of ...

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Don Farrell

Why Does 99% of All Hospitality Training Fail?

By Don Farrell Feb 19, 2025

Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail ...

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Chuck Simikian, SPHR, SHRM-SCP

When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma

By Chuck Simikian, SPHR, SHRM-SCP Jan 22, 2025

Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the ...

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Susan Barry

Integrating Wellness and Sustainability: Insights from the 2024 Conference

By Susan Barry Jan 8, 2025

The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and ...

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Melissa Rosen

The Future of Restaurant Technology: How Robotics Can Transform Your Bottom Line

By Melissa Rosen Nov 13, 2024

In today’s highly competitive restaurant industry, operators are under more pressure than ever to deliver exceptional ...

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