Operations & Management
Operations Articles and Case Studies
Why Does 99% of All Hospitality Training Fail?
Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail ...
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When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the ...
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Integrating Wellness and Sustainability: Insights from the 2024 Conference
The Wellness & Sustainability Panel at the 2024 Cayuga Annual Conference explored the intersection of wellness and ...
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The Future of Restaurant Technology: How Robotics Can Transform Your Bottom Line
In today’s highly competitive restaurant industry, operators are under more pressure than ever to deliver exceptional ...
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Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of ...
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Optimizing Menu Engineering for the Hospitality Industry
Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations. ...
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