Operations & Management

Operations Articles and Case Studies

Haydn Kramer

The U.S. Hotel Industry is: Stable? Wobbly? Tilt! A “Current State Diagnostic”

By Haydn Kramer Mar 25, 2026

Although, depending on the day, the prognosis could read, “Tilt! Wobble, stable”, it’s a matter of perspective. ...

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Stewart Kiely

An Island Resort Adventure: The Thin Line Between Rustic and Rundown

By Stewart Kiely Feb 11, 2026

It’s been a few years since l was overseas at an island resort, so I thought it was time to venture ...

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Donald Hoover

Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies

By Donald Hoover Feb 4, 2026

Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come ...

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Debbie Miller

Evergreen Content and the Long-Term ROI of Hotel Marketing

By Debbie Miller Jan 21, 2026

In hospitality marketing, it’s easy to get caught in a cycle of constant campaigns. You have seasonal promotions, ...

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Susan Barry Joseph Cozza Chuck Kelley Stacy Moore Katherine Moulton Stephanie Smith

Ten Predictions for the Hospitality Industry in 2026 and Beyond: Insights from Cayuga Hospitality Consultants’ Annual Conference 2025

By Susan Barry, Joseph Cozza, Chuck Kelley, Stacy Moore, Katherine Moulton & Stephanie Smith Dec 11, 2025

At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and ...

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Mandy Murry Gary Isenberg

Unlocking Incremental Revenue in Hospitality: October 2025 Cayuga Hospitality Consultants Conference

By Mandy Murry & Gary Isenberg Dec 3, 2025

Reimagining Revenue in a Changing Hospitality Landscape In October 2025, Cayuga Hospitality Consultants hosted a ...

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