Hotels

Hotels Articles and Case Studies

OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...

By Chuck Kelley Aug 22, 2017

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...

The goal of this paper is to highlight those actions that can change the experience of the customer during their stay ...

By Chuck Kelley Jun 15, 2017

A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...

Owners and management companies have a very murky legal environment where hotel management agreements are accompanied ...

By Haydn Kramer Apr 14, 2017

The current state of affairs in the hotel sales world, and specifically the DOSM, is bad, and in jeopardy of relevance. ...

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