Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Sexual Harassment in the Restaurant Industry: Pervasive and Preventable
This past year has seen a flood of allegations and admissions of sexual harassment in the restaurant industry. It’s ...
The Challenges Restaurants Face in Going Green and What to Do
The transformation of the foodservice business model to incorporate restaurant sustainable practices is not simple, but ...
Is Your Hotel Sales Training a Train Wreck?
Hotel sales training must be seen as an investment and not an expense. Done properly it can increase the revenue that ...
What the Millennial told me about Hotels…Dude!
How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...
Take Your Guest Reservations Back Offline
How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...
Obstacles in Restaurant Performance and the Transition of Responsibility
Obstacles can be a significant constraint on restaurant performance, Eliminating obstacles that directly affect ...