The International Network of Hospitality Consulting Professionals

Can Emotions Aid in Dispute Resolution and Mediation?

In dispute resolution it is important to recognize that emotions among and between the parties will run the gamut…from anger, fear, grief, humiliation, frustration, and even fatigue to elation, gratification, and appreciation. Mediators often find themselves in a paradoxical position – on one side encouraging and empathizing with productive and often intense emotions, and at […]

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Caring For Guests In Times Of Growing Terrorism and Active Shooter Threats

The TIX Group is composed of former high-level officials from Israel’s security community. The TIX mission is to share Israeli experience in dealing with terrorism and other security threats wherever they might occur. The group’s leader, Assaf Heffetz, is the former Commissioner of the Israel National Police. Assaf and other TIX professionals have hands-on experience […]

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