Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
What the Department of Labor Says about Restaurant Managers Taking Tips & How to Stay Compliant
It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant ...
Keeping Hotel Projects on Track is Like Herding Cats
I’ve worked in hospitality and luxury island resorts for many years and have encountered varying degrees of ...
2025 Hotel Transactions: Market in Motion
Every January, the ALIS conference serves as a barometer for the hotel investment landscape, and in 2025, the mood was ...
How Hotels Can Leverage Social Media for Spring Travel
Spring is an exciting season for travel. There are lots of opportunities for hotels to attract spring breakers, ...
Why Does 99% of All Hospitality Training Fail?
Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail ...
When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma
Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the ...
