Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
Case Study: Restaurant Profitability in an Established Operation
Regardless of the number of years a restaurant and/or bar has been operating, having a check-up can bring efficiencies ...
What the Millennial told me about Hotels…Dude!
How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...
Why Do You Need a Hotel Quality Assurance Audit?
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...
Should the Mix of OTA Room Nights Be…?
OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
The Relationship Between LEED Hotel Design and Guest Satisfaction
The goal of this paper is to highlight those actions that can change the experience of the customer during their stay ...
