Cayuga Hospitality Consultants Announces New Services Division

Cayuga Hospitality Consultants is pleased to announce the formation of “Cayuga Custom Solutions.” This new offering of hospitality consulting services is in response to the industry’s need for assistance in managing unique and complex business challenges.

Division chairman, Chuck Kelley says, “Clients have been requesting support in reconciling broad-based challenges. The need for a team approach is becoming more common as a means to meet client needs. By creating collaborative teams of hospitality consultants from within the Cayuga network, each with unique areas of expertise, we have been able to achieve expedient, constructive and effective results.”

As market and economic pressures drive owners, operators, and financial institutions to resolve issues quickly, and with expert-driven actionable and measurable results, the Cayuga Custom Solutions groups have stepped in and solved even some of the most seemingly impossible challenges.

The first example of a team offering is the “Preparing your Asset for Sale” task force.  This group has found a common thread in working with clients acquiring and disposing of assets – there are simply no two alike.  To respond, Cayuga Hospitality Consultants has developed individualized teams to assist with negotiating the processes of preparing for a sale, maximizing the value of the asset and strategic planning for a purchase.  Because any transaction can take on myriad objectives and realities, diversity in the team of advisors assisting can result in highest and best ownership objectives being achieved.

Kelley says some of the key questions his Cayuga Custom Solutions task forces focus on when owners are considering an asset sale are, “What are the ‘Top 5 Things’ you should be doing now to maximize value?  Where should your focus be – top line revenue, bottom line profitability, operations and customer satisfaction, condition of the physical asset, re-positioning to adapt to market changes?  All of the above?  And what resources might an owner need to prepare the asset for sale, and how would ROI on this resource allocation be calculated?”

From engineering and CapEx review to structural assessment, financial analysis, operations efficiency, customer satisfaction, real estate and asset valuations, all facets of a sale require varied expertise and skills.  With more than 50 professional consultants all with deep competency in their unique services domains, Cayuga Custom Solutions allows for each assignment to be managed by a distinctively assembled team of experts.

Another common assignment request to Cayuga Hospitality Consultants is to field a team of experts, thus the “Task Force and Interim Staffing” coalition.  An open position for whatever reason can and will be a challenge for a business – lost sales, poor customer response, lack of leadership direction and/or declining profits.  With over 50 consultants available, Cayuga Custom Solutions helps owners and operators maintain business momentum.

“Whether a staffing need is during a larger event such as brand transition, property sale or acquisition, pre-opening or disaster recovery, or simply a short-term need as a result of medical/family leave or gap between hires, Cayuga Custom Solutions finds individual experts or teams of hospitality consultants able to meet virtually any project requirements,” division chair Kelley said.  “Our experts in hotels and resorts, spas and clubs, restaurants, commercial foodservice and casinos can meet virtually any task force or interim staffing need.”

For more information on Cayuga Custom Solutions or to present your complex challenge requiring an expert hospitality consultant or team of professionals, contact Chuck Kelley HERE or call 866.386.4020.

About the author

Katherine Moulton is an award-winning hospitality executive and industry leader with more than 30 years’ experience. She is widely recognized by peers and business leaders, including as Independent Hotelier of The World by Hotels Magazine. She also offers strong advocacy for hospitality excellence, education and mentoring as well as a commitment to community through diversity of board and institutional roles. Ms. Moulton is a Florida Supreme Court Certified Mediator and focuses her alternate dispute resolution work on issues related to the hospitality and related industries. Katherine is a Partner and the Executive Director of Cayuga Hospitality Consultants and president of Hospitality Advisory Services.

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