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Operations & Management Diagnosis

Find consultants who have been owners, executive management, and hotel asset managers to deliver actionable advisory services and solutions that:
  • Create hotel value
  • Mitigate risk
  • Improve operating efficiencies
  • Financial results

Meet Our Operations & Management Diagnosis Consultants

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James Samson

Food, Beverage, and Restaurants

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Jon Peck

Acquisition Advisory & Asset Management

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Frank Schuetzendorf

Food & Beverage Concept Development

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Leah Crump

Luxury Wellness & Spa Consultant

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Melissa Rosen

F&B Concept/Branding/Revenue Strategies

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Martin Coghlan

Revenue & Distribution Management

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Shirley Whelan

F&B Concept Development & Management

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Eric Rubino

Acquisitions/Investment/Deal Structuring

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Connor Vanderholm

Total Revenue Management & Task Force

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Tom Lambrecht

Debt Restructuring, Loan Packaging

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Scott Brown

Audio Visual Services & Infrastructure

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Juliette Gust

Ethics, Compliance, Anti-Fraud

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Chuck Kelley

Positioning & Asset Operations

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Rick Blackburn

Strategic Commercial Optimization

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James Miles

Independent Resort Ops & Development

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Sunjoy Sharma

Management, Marketing, Leadership

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Stewart Kiely

Design/Project Management/Sustainability

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Alan Someck

Expert Witness, Foodservice Operations

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Preston Rideout

Nightclub and Dram Shop Expert

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Seth Alexander

F&B Concept, Branding, Analytics

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John Berndt

Operations & Asset Management

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Dan Voellm

Asset Management & Valuations

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Peter LaFemina

Hospitality Finance and Owner Services

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Donald Hoover

Casino Exec. Acquisition, HR, CBA Expert

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Larry Spelts

Hotel Development & Repositioning

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Don Farrell

Sales, Service & Leadership Training

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Ken Edwards

Receivership, Asset Management, Training

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Sean Flakelar

Luxury Boutique Resort & Restaurant Ops.

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Rebecca Lombardo

CMO, Marketing, Branding Strategist

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Greg Riehle

Legal, Risk Management, Arbitration

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Holleigh Alexander-Ramsey

Spa, Wellness, Recreation, & Branding

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Chuck Simikian, SPHR, SHRM-SCP

HR Consultant, Trainer, Interim Director

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Javier Leon

Engineering, MEP Review, CapEx Planning

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Stacy Moore

Foodservice Concepts & Strategies

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Peter Van Allen

Non-Rooms and Rooms Pricing Strategies

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Mandy Murry

Independent Hotel Coaching

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Gary Isenberg

Hotel Stakeholder Advocacy & Development

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Jay Landfair

Asset Management/PIP/Project Management

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Jeff Hope

Finance, Operations & Risk Management

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Brian Schoettes

Workforce Management Expert

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Joseph Cozza

Catering Sales & Event Operations

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Charles Oswald

Hotel & Asset Mgmt, Hotel Underwriting

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Perry Smith

Restaurant & Club Operations, PR, Branding

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What type of Operations & Management Consultant are you looking for?

Operations & Management Diagnosis Consulting Services
Operating Efficiencies Consulting Services
Profit and Loss Consulting Services
Hotel Evaluations Consulting Services
Integrate Hotel Coaching For Optimal Hotel Success​

Operations & Management Diagnosis Consulting Services

Cayuga’s consultants have been hotel and restaurant owners, senior executives, and seasoned operators of wide-ranging hospitality businesses and in virtually all sectors of service.
From evaluating hotel market positioning to analysis of sales, marketing, hotel receivership and service delivery, Cayuga’s experts can identify and guide owners to stabilize current operations and reveal opportunities to optimize revenue streams.
Do you have the right hotel management company operating your property? Do you have the right management team? Is the product delivery and customer service at the top end of the scale? Is the facility being operated and maintained sufficiently and efficiently? Each of these will affect property value.
Hotel Management agreements include an Illusory Performance Test which allows the hotel owner to terminate a management company that does not meet the standards of the performance test. If the owner is genuinely interested in having a meaningful performance test, the owner must think long and hard about what performance it wants to use as the test standard and what constitutes a failure of the test, and then negotiate hard to make the test meaningful and not an illusory cosmetic.
Having been where their clients are gives our advisors a clear understanding of the challenges facing today’s hospitality industry.
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Operating Efficiencies Consulting Services

Our expert consultants can improve revenue by identifying areas where your hotel or property can reduce costs and increase efficiency by helping you to identify areas where improvements can be made that will lead to more revenue. Your hotel can benefit from efficiencies such as optimizing your supply chain, energy use, staff, and other operational expenses.
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Profit and Loss Consulting Services

Doing a profit and loss (P&L) review of supplies and equipment can help improve your hotel or property’s revenue. This includes identifying areas where your hotel can increase prices, create new revenue streams, improve purchasing systems or supplier relationships, or discovery areas where your property can increase its marketing efforts.
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Hotel Evaluations Consulting Services

Also known as secret shopper consulting services, can improve your revenue by identifying areas where your hotel is not meeting brand standards, cleanliness, safety, and other key performance indicators. By conducting in-depth evaluations, our consultants will discover areas where improvements are needed, and establish steps to address these issues.
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Integrate Hotel Coaching For Optimal Hotel Success

Beyond diagnosis and consulting, Cayuga Hospitality offers dedicated Hotel Coaching that is designed to empower your ownership, asset managers, executive leadership, and management teams to achieve sustainable successful properties. Coaches work often with independent hotels, boutique establishments, select-service locations, chain affiliates, full-service hotels, resorts, and extended-stay hotels.
Hotel Coaching services are a valuable addition to the stages of your engagement with Cayuga Hospitality:
  • Use hotel coaching services as a complement to consultations. Alongside an Operations & Management Diagnosis, Operating Efficiencies Report, Profit & Loss Report, or Hotel Evaluation, coaching can provide additional support to ensure the thorough and effective implementation of recommended strategies and best practices.
  • Hotel coaching can introduce your hospitality facility to a strong or new beginning. If you’re seeking expert guidance to proactively address specific challenges or enhance your team’s capabilities, coaching can serve as an initial step towards achieving operational and financial goals.
  • If your facility needs post-service evaluation, hotel coaching may be very applicable. After implementing changes based on the consulting services that you received, coaching can provide any necessary reinforcement and accountability to solidify improvements and ensure long-term sustainability.

Hotel Coach

To learn more about how Cayuga Hospitality’s tailored Hotel Coaching services can provide actionable advisory services and solutions for your unique needs, we encourage you to contact us to connect with one of our experienced consultants. We will work with you to understand your specific objectives and develop a coaching program designed to drive tangible results.
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Cayuga consultant’s impressive performance history in asset management assignments, managing dramatic turnarounds at underperforming properties, positioning properties for recovery or for disposition, and experience in receivership and foreclosure allow for reliable guidance to effectively navigate a myriad of issues for owners to make informed decision regarding their asset.

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Insurance Risk Management

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Brand Selection

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Financing Services

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Capital Planning (CapEx) & Project Management

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