Operations & Management
Operations Articles and Case Studies
Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of ...
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Optimizing Menu Engineering for the Hospitality Industry
Menu engineering is an essential practice in the hospitality industry, particularly for food and beverage operations. ...
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The Pros and Cons of Using H-2B and J-1 Visa Employees in the Hospitality Industry
The hospitality industry is a dynamic sector characterized by fluctuating demands and a diverse customer base. ...
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The Hospitality Customer You Didn’t Train For
Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and ...
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Road Trippin’ is the Vibe as Travel Slows Across the U.S.
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening ...
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Hoteliers: For Those About to Rage….
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the ...
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