Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

By Stephanie Smith Nov 10, 2018

A new hotel opening or changing of flags has so many moving parts. As an owner or manager overseeing this transition, ...

Hotel sales training must be seen as an investment and not an expense. Done properly it can increase the revenue that ...

By Haydn Kramer Apr 11, 2018

How to gain loyal millennial hotel guests - or guests of any generation? It's about genuine humility in service, ...

How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...

By Chuck Kelley Mar 12, 2018

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...

Hospitality consultant Scott Brush presents his monthly industry update. Find the latest on hotel business trends, hot ...

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