Unlocking Excellence: The Power of Bespoke HR Solutions and Training Consultancies

Robert Gary Dodds

By Robert Gary Dodds

Sep 6, 2023

In the dynamic landscape of the hospitality industry, the pursuit of excellence and innovation is not merely a goal, but an imperative. To achieve this, businesses require well-crafted human resources solutions and effective training programs that cater to their specific needs and challenges. In this pursuit, the trend towards engaging smaller, bespoke HR solutions and training consultancies staffed by seasoned industry experts is rapidly gaining traction. This article delves into the reasons behind the ascendancy of these specialized consultancies over major firms and high costs, or cheaper purchases off the shelf programs; and highlights the manifold benefits they bring to the table.

Expertise Tailored to Perfection

When it comes to HR solutions and training, there is no one-size-fits-all approach. Each organization has its unique culture, challenges, and goals. Here, the expertise of seasoned industry professionals becomes paramount. Smaller, specialized consultancies in the hospitality sector often boast true industry veterans who have not only witnessed the evolution of the industry but have actively participated in shaping it. Their in-depth knowledge and insights provide a foundation for crafting solutions that resonate with the specific needs of the organization.

Unlike major consulting firms where the execution is frequently relegated to junior staff members, these specialized consultancies ensure that the hands guiding the process are those that have honed their skills through years of experience. This translates into practical strategies, precise problem-solving, and an innate understanding of the industry nuances, all of which contribute to efficient and effective outcomes.

Efficiency in Every Aspect

While major consulting firms might offer a wide array of services, their vastness can sometimes lead to bureaucracy and inefficiency. In contrast, smaller consultancies are agile, streamlined, and able to swiftly adapt to the ever-changing demands of the hospitality industry. This agility is coupled with a distinct focus on personalized service.

Engaging seasoned industry experts from bespoke consultancies for specific programs, training initiatives, or packages brings forth an inherent efficiency. Organizations like MG Consulting (USA) LLC. (MGC), can tap into the expertise they require without you having to invest in extensive overheads. It’s akin to having a team of highly specialized individuals at your disposal precisely when you need them, without the encumbrance of permanent hires.

The Personalized Touch

One of the hallmarks of smaller, specialized consultancies is their ability to provide a personalized touch that often eludes larger firms. Every organization’s journey towards excellence is unique, and tailored solutions are the hallmark of success. When hospitality businesses opt for top talent from specialized consultancies, they gain access to professionals who take the time to understand their ethos, goals, and challenge, and conduct an in-depth scope of work to establish where you are, versus where you want to be, and recommend the most professional and cost-effective way of getting there with their help.

This personalized approach not only fosters a stronger working relationship but also enables consultants to develop solutions that resonate on a deeper level. The consultants’ genuine investment in the success of their clients translates into impactful outcomes that drive sustainable growth and foster lasting change.

Whether it’s creating a new company and employee culture, standards of operating procedures, developing leadership training modules, or service and hospitality excellence training programs, MGC for example folds in critical foundation stones, building blocks, and topping off blocks, too, over time allow you to budget over multiple fiscal periods for the investments you will make. 

Cost-Effectiveness and Return on Investment

At first glance, engaging seasoned industry experts might seem like a substantial investment. However, when considering the long-term value and ROI, the benefits become evident. These experts bring a depth of knowledge that ensures strategies are fine-tuned for optimal results. This minimizes trial and error, accelerates the implementation process, and reduces the likelihood of costly mistakes.

Moreover, the efficiency and precision of specialized consultancies translate into a higher ROI. Businesses can channel resources towards strategies and initiatives that are proven to work, rather than expending time and funds on less effective approaches. The cost-effectiveness is not solely about the immediate financial outlay but extends to the sustainable growth and success of the organization.


In the rapidly evolving hospitality industry, the quest for excellence necessitates innovative HR solutions and impactful training programs. Smaller, bespoke HR solutions and training consultancies staffed by seasoned experts are emerging as the preferred choice. Their hands-on approach, tailored solutions, and cost-effective methods ensure that organizations can tap into top-tier talent when they need it most. The personalized touch and efficiency they offer are poised to shape the future of HR solutions and training in the hospitality sector, driving businesses towards unprecedented levels of success.

About the author

Robert Gary Dodds

Robert Gary Dodds is the Founder and Managing Partner at MG Consulting and a consultant at Cayuga Hospitality Consultants. Gary is an international best practice specialist in Human Resources, Learning & Development within the hospitality industry.  His global background includes living and working in the Americas, Asia Pacific, Europe, the Middle East & Africa, the Caribbean, and Latin America.  Now working with clients on most continents and previously having headed Human Resources in regional and corporate luxury brands worldwide – Gary is well qualified to talk about what best practices he sees and what are, for some, lessons still to be learned.

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