Operations & Management

Operations Articles and Case Studies

“Can I have the day off without pay?”, asked the manager. Amanda was the new Sales Manager. She wanted a few ...

By Sean Flakelar Jul 10, 2024

We have all heard of the Wow Factor. We see it in architecture, the view, the interiors of a resort or ...

When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of ...

By Dan Voellm May 30, 2024

Part 1: Two pitfalls for full-service hotel development Hotel development is a complex undertaking. It requires little ...

By Mandy Murry May 1, 2024

“IFYKYK” is the unspoken acronym for quiet luxury. It has sprawled beyond HBO’s ‘Succession’ fashion and is ...

By Sean Skellie Apr 17, 2024

Our clients typically want to understand the current and past trends of the lodging industry and how it may impact ...

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