Operations & Management

Operations Articles and Case Studies

How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...

By Chuck Kelley Mar 12, 2018

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...

Cayuga Hospitality Consultant's Hotel Quality Assurance findings and Hotel Operations Analysis reports and ...

By Chuck Kelley Aug 22, 2017

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...

By Thomas Cleary Dec 20, 2016

A common question for hotel and restaurant operators is: How do I get insurance that effectively covers my operation ...

No stars…we need everyone! In the hospitality industry more so than any other, knowing how to replace the individual ...

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