Operations & Management

By Mandy Murry Aug 25, 2025

In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge ...

By Melissa Rosen Jun 18, 2025

Preparing Operators for the Allergy-Safe Future of Restaurants Approximately five years ago, when my daughter was just ...

By Debbie Miller May 8, 2025

Artificial Intelligence (AI) is no longer a futuristic concept in the hospitality industry. It’s a powerful force ...

By Joseph Cozza Apr 30, 2025

Events are experiencing a dynamic resurgence, yet they must strive to enhance their offerings substantially. ...

By Jon Peck Apr 2, 2025

Hotel operators have only recently begun mastering digital marketing to effectively reach consumers. Just as many are ...

By Chuck Simikian, SPHR, SHRM-SCP Mar 19, 2025

It was a busy Saturday night at a luxury resort restaurant. Short-staffed and overwhelmed, the Assistant Restaurant ...