Operations & Management
Operations Articles and Case Studies
Luxury vs. Ultra-Luxury Hospitality — Where the Line Is Actually Drawn
A Difference in Intent, Not Degree Luxury and ultra-luxury are often used interchangeably in hospitality, but the ...
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The U.S. Hotel Industry is: Stable? Wobbly? Tilt! A “Current State Diagnostic”
Although, depending on the day, the prognosis could read, “Tilt! Wobble, stable”, it’s a matter of perspective. ...
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An Island Resort Adventure: The Thin Line Between Rustic and Rundown
It’s been a few years since l was overseas at an island resort, so I thought it was time to venture ...
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Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies
Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come ...
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Evergreen Content and the Long-Term ROI of Hotel Marketing
In hospitality marketing, it’s easy to get caught in a cycle of constant campaigns. You have seasonal promotions, ...
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Ten Predictions for the Hospitality Industry in 2026 and Beyond: Insights from Cayuga Hospitality Consultants’ Annual Conference 2025
At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and ...
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