Operations & Management

Operations Articles and Case Studies

Donald Hoover

Algorithms, Artificial Intelligence, and the Essential Need for More Human Intelligence in Talent Acquisition Strategies

By Donald Hoover Feb 4, 2026

Algorithm-based applicant tracking systems (ATS) have been in place for over 20 years. Recruiters have generally come ...

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Debbie Miller

Evergreen Content and the Long-Term ROI of Hotel Marketing

By Debbie Miller Jan 21, 2026

In hospitality marketing, it’s easy to get caught in a cycle of constant campaigns. You have seasonal promotions, ...

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Susan Barry Joseph Cozza Chuck Kelley Stacy Moore Katherine Moulton Stephanie Smith

Ten Predictions for the Hospitality Industry in 2026 and Beyond: Insights from Cayuga Hospitality Consultants’ Annual Conference 2025

By Susan Barry, Joseph Cozza, Chuck Kelley, Stacy Moore, Katherine Moulton & Stephanie Smith Dec 11, 2025

At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and ...

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Mandy Murry Gary Isenberg

Unlocking Incremental Revenue in Hospitality: October 2025 Cayuga Hospitality Consultants Conference

By Mandy Murry & Gary Isenberg Dec 3, 2025

Reimagining Revenue in a Changing Hospitality Landscape In October 2025, Cayuga Hospitality Consultants hosted a ...

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Debbie Miller

How Task Force Marketing Helps Hotels Bridge Staffing Gaps

By Debbie Miller Oct 30, 2025

The hospitality industry has long relied on task force professionals to fill leadership gaps in operations, finance, ...

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Charles Oswald

How AI is Transforming Hotel Operations

By Charles Oswald Sep 22, 2025

Artificial intelligence is already transforming the way our industry operates, and its impact is only going to ...

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