Chuck Kelley
Positioning & Asset Operations
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
A Lodging Industry Consultant’s Nightmare
A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...
The Four-Pillar Imperative of Hotel Positioning
Your positioning should be reflected in everything you say and do, your service standards, enhancements, resource ...
Ten Keys to Career Success
Recently I was asked to address a group of hospitality school students on the topic of career success. My career ...
Service Excellence From The Inside Out
How do you define service excellence in your company? Here’s how you can judge if you have the right corporate ...
