Chuck Kelley
Positioning & Asset Operations
10 Questions to Ask Before The Next Travel Recession Strikes
Have you thought about the next travel recession or are you just enjoying the good times? Get Your Contingency Plan ...
Why Do You Need a Hotel Quality Assurance Audit?
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
A Lodging Industry Consultant’s Nightmare
A lodging industry consultant must show the client how you can have a positive impact on his/her business and put it in ...
The Four-Pillar Imperative of Hotel Positioning
Your positioning should be reflected in everything you say and do, your service standards, enhancements, resource ...
Ten Keys to Career Success
Recently I was asked to address a group of hospitality school students on the topic of career success. My career ...
