Chuck Kelley
Positioning & Asset Operations
Crisis Management for Pandemic, Hurricane or Terrorist Threat
What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe ...
Responsible Growth, From An Operators Perspective
Over the years and in various roles I found myself in serious disagreements with a brand’s development and ...
Successful Bar Operations – Lessons Learned the Hard Way
A story about firing a bartender who was great for profits, but not at following policies. Back in the day, when ...
10 Questions to Ask Before The Next Travel Recession Strikes
Have you thought about the next travel recession or are you just enjoying the good times? Get Your Contingency Plan ...
Why Do You Need a Hotel Quality Assurance Audit?
Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
