The International Network of Hospitality Consulting Professionals

Update Your Strategic Plan

Dramatic changes in availability and cost of financing and the economic slowdown brought about by the financial market crisis have extended the holding period, and postponed exit plans, for most hotel owners who have staying power. Analysts are forecasting RevPAR declines through 2009 and no growth at all in 2010. These conditions make essential the […]

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B2B Social Computing

Promoted by zealous fanatics as the replacement for all other forms of marketing, Social Media has also been characterized by Luddite skeptics as nothing more than a narcissistic waste of time. For Business to Business marketers, truth falls somewhere between these two extremes. The stark reality is that business, society and technology are all experiencing […]

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Illegal Immigration: Today’s Challenges And A Way Forward For Employers

The hospitality industry is under increasing pressure from a dramatic shift in US government strategy to enforce existing illegal immigration law. While a new federal immigration policy remains elusive, what practical options are available to hospitality employers who seek to build a strong, tenured — and legal — workforce? One promising alternative: transformative HR practices. […]

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Impact On Commercial Real Estate Lending Of Dodd-Frank And Basel

Earlier articles in this series have reported on precedential judicial decisions affecting those involved in commercial real estate: a court decision that a lender’s absolute assignment of leases and rents was not applicable to hotel revenues (http://www.cayugahospitality.com /articlearchives/silverlining.htm); and the “springing” of a “bad-boy” guaranty arising out of the insolvency of a retail shopping center, […]

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IFRS And The Hospitality Industry

The SEC recently released a proposal that could lead to required use of International Financial Reporting Standards (IFRS) by U.S. publicly traded companies in 2014. According to experts, the question is not if the U.S. will require the hospitality industry to change to IFRS but when. As a result, major accounting firms are advising their […]

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A Sense of Arrival, A Sense of Departure

Most hoteliers intrinsically understand the concept of a sense of arrival. Broadly defined, this is that glorious moment (or what’s intended to be glorious) when a guest arrives at the threshold of your establishment. The goal of this is to quite literally wow your arriving guest from the get-go to reaffirm their hotel selection. I […]

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Make Sure The Right Contingency Plans Are In Place

I once met with a hotel owner, not long after taking over management of his group of hotels, to tell him how I planned to reenergize the lackluster and ineffective sales effort I found in place. I told him that I planned to create a new position of Divisional Sales Manager and promote a “sparkplug” […]

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Task Force Operations… Filling The Void In Hospitality Leadership

As a long-time hospitality executive I did not even know what ‘task force’ was until I was in the job! It sounded a bit like the title of a Chuck Norris movie, not the genteel world of the hospitality professional. Task Force operations have come into their own in the last few years to provide […]

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Security Threats – The Hospitality Industry Is On The Front Line

Terrorist attacks and threats against the hospitality industry, whether large international chains or individual properties, have grown alarmingly since 9/11. It is my conviction that this trend will continue to grow in terms of numbers and level of sophistication. Modern day terrorism, which until the second half of the 20th century was mainly focused on […]

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Making It Rain: Understanding the Experience Paradigm

The “guest experience” is possibly the most talked about aspect of the industry. Delivering a great (memorable, unique, motivating, etc.) experience is the business we are in – our competition can copy everything we do – maybe even do it  better than we do —  but they cannot copy the experience the guest enjoys in […]

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