Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

James Kuester

Stop Looking Around. Start Looking Inward.

By James Kuester Jun 10, 2026

If your renovation planning begins with a survey of what your competitors are doing, you have already started down the ...

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Rick Blackburn

CASE STUDY: Resort Leadership Breakdown & Revenue Decline

By Rick Blackburn May 20, 2026

A seasonal, independent resort was experiencing a significant revenue decline—room revenue pacing more than $1M ...

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Chuck Kelley

How to Close the Deal without Giving the House Away: Minor Point Close

By Chuck Kelley May 13, 2026

Sometimes your brilliance and offering is not enough to get to the finish line. That is when you reach into your ...

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Debbie Miller

The Cost of Misalignment Between Marketing and Revenue Strategy

By Debbie Miller Apr 30, 2026

In many hotels, marketing and revenue management are both active and focused on driving performance. Rates are being ...

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Stewart Kiely

Re-Commissioning Hotel Plant & Equipment

By Stewart Kiely Apr 23, 2026

You’re the Engineer or Maintenance Manager of a large resort facility or hotel, and the time has come to restart or ...

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Alex Gould

Six Months, No General Manager: How a Strategic Search Helped a Hotel Finally Land the Right Leader

By Alex Gould Apr 9, 2026

Challenge: Hotel Search for General Manager A full-service independent hotel in the Southeast had been searching for a ...

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