Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
The Five Ws of Workforce Management in Hospitality
We have all been in the internal meetings, the session where a leader explains why their department has gone over their ...
When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge ...
How AI Is Reshaping Guest Engagement and Hotel SEO
The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation ...
Vacation Rentals vs Hotels: Key Differences Reshaping Hospitality Competition
The phrase Alternative Lodging surfaced in the early 2000s as a way to describe options other than hotels. Between 2004 ...
Getting Your Outdoor Spaces Summer-Ready
Ah, summer! What a wonderful time of year. The sun is warm, the flowers are blooming, the birds are singing, and ...
The Growing Need for Food Allergy Compliance in Restaurants
Preparing Operators for the Allergy-Safe Future of Restaurants Approximately five years ago, when my daughter was just ...
