Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

Charles Oswald

How AI is Transforming Hotel Operations

By Charles Oswald Sep 22, 2025

Artificial intelligence is already transforming the way our industry operates, and its impact is only going to ...

Read More
Brian Schoettes

The Five Ws of Workforce Management in Hospitality

By Brian Schoettes Aug 27, 2025

We have all been in the internal meetings, the session where a leader explains why their department has gone over their ...

Read More
Mandy Murry

When Technology Undermines Hospitality

By Mandy Murry Aug 25, 2025

In the summer of 2025, traveling on business, I checked into a U.S. boutique hotel that promised cutting-edge ...

Read More
Debbie Miller

How AI Is Reshaping Guest Engagement and Hotel SEO

By Debbie Miller Aug 13, 2025

The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation ...

Read More
Rebecca Lombardo

Vacation Rentals vs Hotels: Key Differences Reshaping Hospitality Competition

By Rebecca Lombardo Jul 24, 2025

The phrase Alternative Lodging surfaced in the early 2000s as a way to describe options other than hotels. Between 2004 ...

Read More
James Kuester

Getting Your Outdoor Spaces Summer-Ready

By James Kuester Jul 24, 2025

Ah, summer! What a wonderful time of year. The sun is warm, the flowers are blooming, the birds are singing, and ...

Read More

Enquire Now

Trusted By