Operations & Management
Operations Articles and Case Studies
Residential Concierges: An Overlooked Hospitality Niche
The Challenge of Residential Concierge Services in Luxury Multi-Unit Buildings Living in a luxury multi-unit building ...
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The Dining Experience of the Future
Restaurant Industry Challenges and Opportunities The future of the restaurant industry has so many compelling ...
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Case Study: Operations Assessment & Financial Analysis
Challenge: Newly Acquired Hotels A private equity firm had recently acquired a hotel management company and three ...
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ChatGPT Accelerates the Evolution of SSI/DID for Personalized Travel Experiences
An article published by Phocuswright suggested that the evolution DID/SSI, Decentralized Identifiers and Self ...
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Case Study: B2B Marketing for Management Company
The Challenge: Sharing a TrevPAR Success Story This mid-sized hotel operating company had outperformed other similar ...
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Do We Need to Reimagine Hospitality Industry Norms to Attract and Retain Employees?
A Collaboration of Cayuga Hospitality Consultants Experts report on the hospitality industry’s “sacred cows” and ...
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