Operations & Management

Operations Articles and Case Studies

What we have learned, is that we are all looking at the way hotels are staffed differently. Differently from both ...

By Sean Skellie Sep 29, 2020

Why is Congress dragging their feet? This is the reality… the lodging industry is estimated to report a “50 ...

By Alan Someck Aug 5, 2020

When combined on a daily basis, these 3 forms of activity (Maintenance Routines, Growth Routines, Creative Thinking) ...

Swiss hospitality leverages short time working arrangements to avoid huge layoffs. It worked before in times of crisis ...

By Dr. Chekitan Dev May 27, 2020

A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands ...

By Chuck Kelley May 16, 2020

We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be ...

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