Operations
Operations Articles and Case Studies
Service, Profit or Both? It’s All About the Balance
Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...
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Control the Process to Get the Best Deal on Hotel Insurance
A common question for hotel and restaurant operators is: How do I get insurance that effectively covers my operation ...
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There Are No Stars in Hospitality
No stars…we need everyone! In the hospitality industry more so than any other, knowing how to replace the individual ...
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Engineering 101… Getting The Most From Your Engineering Department
If I have learned anything after twenty years of managing engineering departments it’s this: the most successful ...
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Bundling a Portfolio to Reduce Onerous Insurance Requirements
Hospitality operators borrow money from lenders in various manners. Whether you borrow from a local community bank or ...
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Spa Management: Challenges and Opportunities
The operation of a successful spa demands a combination of operational skills, systems and creative promotion. No ...
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