The International Network of Hospitality Consulting Professionals

Security Threats – The Hospitality Industry Is On The Front Line

Terrorist attacks and threats against the hospitality industry, whether large international chains or individual properties, have grown alarmingly since 9/11. It is my conviction that this trend will continue to grow in terms of numbers and level of sophistication. Modern day terrorism, which until the second half of the 20th century was mainly focused on […]

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Making It Rain: Understanding the Experience Paradigm

The “guest experience” is possibly the most talked about aspect of the industry. Delivering a great (memorable, unique, motivating, etc.) experience is the business we are in – our competition can copy everything we do – maybe even do it  better than we do —  but they cannot copy the experience the guest enjoys in […]

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