Articles & Case Studies

Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.

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Take Your Guest Reservations Back Offline

By Cayuga Hospitality Consultants Mar 30, 2018

How can we as hoteliers drive more guests to book direct which is our most profitable booking channel? The relationship ...

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Chuck Kelley

Why Do You Need a Hotel Quality Assurance Audit?

By Chuck Kelley Mar 12, 2018

Engaging an experienced hospitality professional to perform a hotel quality assurance audit takes a property review a ...

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Cayuga Hospitality Consultants Announces New Services Division – Hotel Quality Assurance and Hotel Operations Analysis

By Cayuga Hospitality Consultants Mar 1, 2018

Cayuga Hospitality Consultant's Hotel Quality Assurance findings and Hotel Operations Analysis reports and ...

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Bill Carroll, Ph. D.

Should the Mix of OTA Room Nights Be…?

By Bill Carroll, Ph. D. Nov 21, 2017

OTA's may in fact have an effect on EBITDA, but how much might it cost to replace foregone OTA room nights with non-OTA ...

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Cayuga Hospitality Consultants Announces Custom Solutions Division

By Cayuga Hospitality Consultants Nov 15, 2017

Cayuga Custom Solutions for the Hospitality Industry has been developed to meet the need for assistance in managing ...

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Chuck Kelley

Service, Profit or Both? It’s All About the Balance

By Chuck Kelley Aug 22, 2017

Hotel service excellence is an integral part of your success and it can be the differentiating factor. The point is ...

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