Operations & Management

By Thomas Cleary Dec 18, 2016

Hospitality operators borrow money from lenders in various manners. Whether you borrow from a local community bank or ...

By Cayuga Hospitality Consultants Dec 18, 2016

The operation of a successful spa demands a combination of operational skills, systems and creative promotion. No ...

By Cayuga Hospitality Consultants Dec 18, 2016

 Click here to download a PDF version of this case study, complete with graphic analyses. PROJECT SUMMARY The ...

By Cayuga Hospitality Consultants Dec 18, 2016

As a veteran hospitality consultant working out of Vancouver, British Columbia, I’m privy to some very interesting ...

By Cayuga Hospitality Consultants Dec 18, 2016

Start discussing a technical topic and watch as people’s eyes glaze over, even if those people are fully aware that ...

By Chuck Kelley Dec 12, 2016

How do you define service excellence in your company? Here’s how you can judge if you have the right corporate ...