Operations & Management
Operations Articles and Case Studies
How to Lead “Undercover Boss” Style in Today’s Hospitality Industry
“The First Thirty Days” There is a lot of movement in hospitality leadership positions today. You need to seize the ...
Read More2021 COVID-19 Pandemic Impact Update for the Hospitality Industry by Grey Hospitality
Remember this grim tale…. The lodging industry is estimated to report a 50 percent, nearly $125 billion-dollar loss ...
Read MoreFive Essentials for Present Day Hotel Operations
It has been one year since the historical COVID-19 pandemic made its debut, affecting the entire population and ...
Read MoreTips on How to “Inspire” Others in the Hospitality Industry
We’ve all heard the sayings “Look at the Glass Half Full” and “Turn Lemon into Lemonade”. Given the ...
Read MoreBuild a Great Team by Breaking a Mirror?
Think that breaking a mirror is bad luck? If you want to build a really strong team in your foodservice operation, ...
Read MoreArtificial Intelligence Meets Hospitality
Let’s face it, the world is technology centric – there is no going back. As we move past the setbacks of ...
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