Operations & Management

Operations Articles and Case Studies

Previously, we tied together how employee culture and the employee links in the service profit chain. The total ...

By Shirley Whelan May 1, 2022

The unprecedented exodus of hospitality workers in the Great Resignation has created gaping holes in the daily ...

Imagine, 50 years ago, walking in to your manager’s office asking them whether you can work from home for a week? Or ...

By Frank Schuetzendorf Mar 27, 2022

What the travelling majority wants today when staying at a hotel is, simply put, an effective way to order what they ...

Pivoting into the new hospitality normal is something that never in my thirty plus year hospitality career would I have ...

The entire employee service-profit chain rests on how we take care of our employees, which is part of an employee ...

Enquire Now