Operations & Management
Operations Articles and Case Studies
Spa Management: Challenges and Opportunities
The operation of a successful spa demands a combination of operational skills, systems and creative promotion. No ...
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Case Study: Hotel Energy Management at the Ritz Carlton – Naples, Florida
Click here to download a PDF version of this case study, complete with graphic analyses. PROJECT SUMMARY The ...
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Unorthodox Hotel Space Repurposing to Create New Profit Centers
As a veteran hospitality consultant working out of Vancouver, British Columbia, I’m privy to some very interesting ...
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Energy Management 101
Start discussing a technical topic and watch as people’s eyes glaze over, even if those people are fully aware that ...
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Service Excellence From The Inside Out
How do you define service excellence in your company? Here’s how you can judge if you have the right corporate ...
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Pennies From Heaven Flowing Straight To Your Bottom Line
No Risk Solution To Lowering Credit Card Processing Fees How did I reduce the credit card processing fees for one of ...
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