Operations & Management
Operations Articles and Case Studies
The Power of Routine and Creative Thinking
When combined on a daily basis, these 3 forms of activity (Maintenance Routines, Growth Routines, Creative Thinking) ...
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How Switzerland has Avoided Mass Layoffs in Hospitality through “Kurzarbeit”
Swiss hospitality leverages short time working arrangements to avoid huge layoffs. It worked before in times of crisis ...
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How Hospitality Can Get Back To Business
A few months ago, travel forecasts were optimistic, growing, carefree. Consider the following developments: New brands ...
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Leadership & Legacy: How Will You Be Remembered?
We all crave good leadership and/or want to be that “person”. Especially in times of crisis when chaos seems to be ...
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Crisis Management for Pandemic, Hurricane or Terrorist Threat
What Makes for Successful Crisis Management? Whether you are responding to a potential pandemic, a natural catastrophe ...
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Managing the Risk of Fraud During COVID-19
When I decided to write this article, I picked up my laptop and headed to a neighborhood café to start my ...
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