Articles & Case Studies
Our Consultants provide expert guidance to the Hotel/Resort, Food & Beverage, Commercial Foodservice, Club and Spa, Casino and Tourism industries.
The Hospitality Customer You Didn’t Train For
Fundamentals in Accident Training Shaping how well we execute service to our guests is a primary function of hotel and ...
Road Trippin’ is the Vibe as Travel Slows Across the U.S.
The news is bleeding with travel gloom and discouraging numbers for the hospitality market. Headlines tout softening ...
Hotel Renovations: When to Go Big
Most owners and prospective buyers try to reduce their hotel’s Capex spend associated with PIP or Renovation work ...
Hoteliers: For Those About to Rage….
From Dylan Thomas, I quote: “Do not go gentle into that good night. Rage, rage against the dying of the ...
Hotel Sales is High-Touch: Are you under-resourced to compete?
As we begin to ask questions specific to the hotel sales team – their strategy, tactics, sales initiatives, ...
Time Off for Salaried Employees: Are You Navigating the Legal Maze Correctly?
“Can I have the day off without pay?”, asked the manager. Amanda was the new Sales Manager. She wanted a few ...
